dragonfly.ca

1.3
1.3 Based on 141 reviews

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Average Rating

1.3

/
5

141 Reviews

5 Star
6%
4 Star
0%
3 Star
1%
2 Star
2%
1 Star
91%

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Damian Turner
If I could put zero stars I would

If I could put zero stars I would. Package was supposed to arrive yesterday and did not. It was again supposed to be arriving today. My sister had her Amazon order come today, but somehow there’s an issue with the address for my package? No, the driver likely didn’t even make an attempt on the second smaller package. Now waiting to try to get in contact with their support line is ridiculous. This company is an absolute joke of a shipping company. Amazon should have never switched to them. I’ll likely start cancelling orders if I see they’re being shipped by dragonfly. Absolute pathetic joke.

1
Date of experience: Jul 19, 2025
Malachi
Great service

They were fast, knocked on the door, and were nice when I needed to sign things.

5
Date of experience: Jul 17, 2025
Albina Wright
Extremely Poor Service

Very unreliable. You put in instructions and they are not followed. Still waiting on a delivery from two days ago....PENDING CALCULATIONS!!!

1
Date of experience: Jul 17, 2025
Vicky Harris
Again.....they are just not reliable

Again.....they are just not reliable. Their site says to add delivery instructions then pay absolutely no attention to them. This has happened at least for 3 separate orders. When you call it takes over an hour for someone to answer. I waited 1.50 hours this time. The star system should include "0" and that would still not be low enough. I see positive reviews and wonder if these are real reviews. If they are that's great but I have been I. Contact at least 4 or 5 times and it is unacceptable for a company to be that uncaring to customers. If I owned this business I would be appalled to have my name on it. I would hope the company checks their ratings and then check their delivery drivers because they are a huge part if your name and are making you look terrible

1
Date of experience: Jul 15, 2025
Tazewell Coleman
Trying to do an Amazon return

Trying to do an Amazon return. They scheduled a next day pick up and then did not come. Thought maybe I should give them a few more days. Became obvious nothing was happening so I finally figured out how to do a reschedule on Amazon with Dragonfly. They texted me at 7 in the morning saying they were coming. Then about noon said they would be here in less than an hour. Then they did not come. Got on their website and did a tracking and it said sorry we did not make it. I decided to call, had to wait an hour the first few minutes was telling me not to be rude (must be an issue??). Anyways, they finally answered. I explained what had been happening and asked what was going on. Then the lady hung up on me???I cannot believe this is their level of service. Amazon is great at deliveries but these return guys suck!I have scheduled another attempt for pick up this week but I am almost out of time to do this return and suspect it will not happen. I am very unimpressed.

1
Date of experience: Jul 14, 2025
Zack Foster
Careless & inconsiderate

The most careless delivery service around. Usually they drop (or possibly throw) my package over my fence, no attempt to take it to the door, but if they do bring it to my door they very rarely knock or ring the doorbell. I even have a note saying ‘please ring doorbell and knock’ on my door…

1
Date of experience: Jul 11, 2025
Mira W.
Less than one star

Less than one star. No way to easily contact Delivery address is a business, came after hoursSecond time said came after hours but we waited and no one tried to deliver. Two days late on a much needed item. Beyond frustrating-no idea why Amazon would outsource to a company like this

1
Date of experience: Jul 10, 2025
Karlene K.
Just as well it wasnt breakable

Parcel arrived within the stated timeframe at least. I was at the door when the driver arrived and he probably didnt see me but he made no attempt to knock and simply dropped the package on the concrete right in front of a doormat. I remarked just as well its not breakable and he replied no..its not breakable but did he know that as there was no description on the package. Fortunately it was a plastic bottle of pills, but why couldnt he have placed in gently on the mat

1
Date of experience: Jul 10, 2025
Steve J.
Arrived quickly

Arrived quickly, also delivered nice and early. Thank You to the Delivery Driver Arashdeep. Amazing job, friendly and courteous. Love this company and workers that have delivered my parcels, all been amazing. Good job team!

5
Date of experience: Jul 09, 2025
Erastus Ross
These coackroaches keep “misrouting” my…

These cockroaches keep “misrouting” my packages to different warehouses when it’s suppose to go to Ottawa!!!!!!!!!! Go to hell you illiterates!!!

1
Date of experience: Jul 08, 2025

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