Review Time
Epson xp-2005 Wifi Printer works if you have good wifi, works with the app much of the time, however it comes with only starter (half filled) ink cartridges, but offers 3 moths free subscription ink, they don't make it clear that if you cancel the subscription the printer stops working – after 2hrs of research, software downlods etc I discovered that cancelling the subscription disables the ink cartridges they sent in the post – you need to replace them, switch off then restart. Had several Epson printers over the years this has to be the most customer aggravating and exasperating – recommended for those with time on their hands and above average IT skills - the ink subscription is not for everyone – I for one will never touch one of the schemes again
My new epson printer black ink needed replacing. So when I tried to replace 1 black cartridge it didn't work. So I replaced all 4 ink cartridges and it worked. I don't think it will work if you replace cartridges that aren't the same. You must make sure all 4 ink cartridges are the same design and not the design the of the cartridges when you purchased the printer. I hope that makes sense.
XP 900 printer: This is such an awful printer, apart from terrible print quality with blurred print and inconsistent colour you have to enter everything on a digital keypad (passwords take forever) instead of a touch display which should be standard on a machine like this. I would say that the fact that it takes A3 paper is the only good point, but as the print is so awful I can't use that facility. Going in the bin.
Avaricious and dishonest are the best two polite words I can think of at this moment to describe what is left of this once good company. They'll sell you a rpoduct promising all sorts of options and then you find the software does not support those options. This is dishonest. They sell you a cartridge which of course you assume is full of ink but in fact it is not, it's only 30% filled with ink, this is dishonest. The printer then tells you to replace inks when there is still ink left in the cartridge so that you have to spend more of your money with them. This is downright dishonest and avaricious. Greedy, misrepresentation seems to be the core of this business. I am still awaiting a response from their 'customer services' what a joke that is, they should not be allowed to call it that, they offer no customer service at all. This company deserve to go out of business and fast. Take my advice, don't touch their products with a bargepole.
If only potential customers could read the hundreds of horrendous reviews below. I genuinely cannot believe Epson are still trading. Bought a printer from John Lewis at the full retail price and the delightful sales assistant suggested I sign up to an Epson ink subscription as it “would save me money”. Eighteen months and lots of money later I have only received 1 black cartridge! Despite many attempts for the most basic of support I have received extraordinary dumb response from the sales team, with comments such as: “thank you for choosing Epson. We hope you are enjoying our products”. Well the time has come to cut my losses. I’m binning the printer and have already cancelled my fruitless Epson subscription. I understand there is a class action against this company for this dishonest and misleading practice and I’m going to find out how I sign up. Don’t make my mistake - read the product reviews before buying from this wretched company. Mike S
Recently spoke to a Lovely young lady called Jean.She is a Customer service Specialist for Epson.I had been having prolonged issues with Epson not paying the cashback they had promised.It has taken seven months to resolve.And it has only been resolved because Jean got involved for me.She has been Fantastic.A credit to the company and example of how to treat a customer with care and empathy.I would imagine she is rare commodity in the Epson company.The sooner she is promoted to CEO the better.Thankyou Jean.
An awful company with bad products. Making users need their awful app so they control everything. Printers used to be easy to install, but these lot make installation only possible with their awful application. Epsom exemplifies everything that is wrong with the tech sector. A printer sitting at home that I am unable to install due to a technical error that only exists due to their unnecessary overreaching technology.
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