Review Time
After complaining SmartScan s/w is faulty they spend 2 wks asking questions, like "what version are you using?". That's after being told it was downloaded from the Epson website. If they don't know what version they're pushing, there's no hope! Never providing any answers. They ask so many questions clearly designed to frustrate customers into dropping the issue. It's Epson I'm dropping!Edit: Now they want even more info!!! Check the numerous emails!! I'm wasting no more time with such an absolute shambles!
WF 2930 printer, brand new ,I engaged an IT pro to install and set it up. He strongly advised to subscribe to the ink service which I did. Next day the thing stopped printing. Pro comes back and gets it going. Two days on, an email from Epson 'your printer needs to be connected to the internet action required now' Printer stops working. ,internet is perfect ,test shows connection 'excellent'. Two days on another email ,same as before, 'we cannot access your printer etc' followed by a delivery of ink (to the wrong address.) Neighbour brought it round. Setup ink running out, Epson managed to send ink for a printer to which they cannot connect ! No manual for this thing only a pictogram on the tiny screen with NO information on how to get the ink cart into position to replace the ink. Over 250 page manual on the net with no indication of the button presses required to install the ink. Epson support is a cruel joke, wading through layers of carefully designed obstruction takes you back to the same 'contact us' useless dead end. 'Call us' does nothing. In all a stressful and expensive waste of money and time. PS While trying to change the ink using the advised '? button' the tiny screen flashed up a message 'you are not registered for ready ink'. Yes Epson, you took my money instantly and gave me an accessible account , sent ink, but my printer is unregistered and useless now . How clever. As a nice little stab in the back I found the warranty had been registered six weeks before I bought this thing. Probably a re-issued return from a fellow victim. PS 2 A close friend well versed in the black arts of the net, worked out the secret button code interspersed with flashes from the screen. A sequence of 16 presses shifted the magic cart to the secret ink replacement location reserved for those sworn to the brotherhood. Trembling hands inserted the ink, gram for gram worth more than Gold. More secret presses on the magic buttons and the device sprang into action ,spat out some test stuff. Joy all round.Then stopped printing.
Very disappointed with the speed ink is consumed and it is impossible to contact Epson asking for any help and guidance, they simply do not respond. Would happily give the printer away but feel guilty passing the problem on to someone else. So off to the recycling centre it goes!
My ( 2 year old) XP 4155 eats ink at an alarming rate and costs a fortune to run - even though I only print about 25 documents a year. It is supposed to print using black only, but this isn't the case, turns out you have to have all the colours to print regardless. It just feels like a money making exercise for Epson. When appropriate, I tell everyone to avoid Epson. I see many other reviewers feel the same ...
I replaced my old Epson printer in mid-May with a more up-to-date model (XP-4200). The new printer from J Lewis worked fine initially until Epson issued a “Software Update” on 29 June which I installed, however that seemed to have completely upset the printer so it failed on almost all the issues listed under ’Troubleshooting’. I then wasted about one week exchanging emails with Epson “Customer Support team” who just kept ‘apologising’ and requesting irrelevant information and tests which I found particularly challenging and frustrating. I explained that I am 85 years of age, caring 24/7 for my incapacitated wife but still there was no commitment from Epson to provide any meaningful help.Finally, having been requested to undertake more ‘tests’ a message appeared on the printer saying “Replace Black Ink Cartridge” - I had installed a new set of Epson cartridges a few days earlier (@£29.99) and most of my printing was to satisfy Epson’s demands for tests!!!! When I reported this, I was asked to provide “a photo of the ink”! Having already sent them a photo of the Epson cartridges installed in the printer a few days earlier it was obvious that Epson were just ‘fobbing me off’ and had no care whatsoever for customers of their products. I then contacted John Lewis who immediately understood my difficulties and arranged for return of the printer and a full refund!
Bought one of their Durabrite ink printers as I needed water-resistant ink prints.Had some problems with the online registration and extended warranty, which were sorted out by Sara at epson.co.uk.Quick, polite and efficient responses, warranty difficulties sorted out immediately.And BTW, the durabrite ink printer is excellent.I would buy from Epson again.
I haven't even used the printer yet and I'm considering returning it just because of how obtuse customer service are.I ordered from the official epson UK ebay outlet, they auto send the WEEE and "withdrawl" form. I check these and discover that although the file name says EN/English they are infact in German with German adresses.No big deal I think, I'll just pop them a message and let them know, mistakes happen!They respond asking me to email them. I do so.They ask me to go on the website and tell chat. I do so.Chat tells me to go back to epson ebay. I got back to epson ebay who copy and paste the message to tell me to go to chat again... chat say they'll escalate it. Then I get an email asking for screenshots. I provide them. Then they tell me after looking at the screenshots and reviewing I "mistakenly" requested a cancelation. I definitely did not do this I didn't even use ebay on the day they sent the original email. I try chat again because it clear nobody is reading my messages they then tell me they haven't responded yet and I'll get an email when they do... so why did someone email me saying I requested to cancel? They have no idea. I know customer service can sometimes have limited options but literally I'm just trying to alert them to a technical error and get my sales info in English, should have been a 5 minute "oops, thank you for letting us know, we'll look into that!" conversation and instead I'm questioning if I want it at all because if I need to claim on warranty and it's like this it'll be a nightmare
I ordered a ink refill for my epson printer on 01-07-25 which was confirmed as sent to UPS on 02-07-25 UPS cannot trace package. Epson state that this is not their problem as they have sent item to UPS which is not legally correct!Do not use this service. Thought i was doing the right thing in buying from registered supplier but customer service useless.Well done Trust Pilot I had contact from Epson within 24hrs of posting the review and a satisfactory outcome all down to you. Thank you
Absolute scam artists. I have an Epson 2630 Workforce printer that has been fantastic for almost a decade! 10 years of working well. The only genuine ink cartridges I used were the ones from it new. From then I used compatible cartridges. The printer never missed a beat. Then the problem started when I set my old printer up on a new pc. It asked for a firmware update. And hey, for security reasons we're always asked to make sure we're on the latest firmware so I click accept. WORST MISTAKE EVER! PRINTER NOW DOES NOT PRINT. Just moments before the firmware update, it was printing fine. And with no changes other than the firmware, the ink cartridges became not compatible. The very same ones already working and installed. I was left with no option than to buy a new printer. The new Epson printer worked fine, then I deliberately bought compatible cartridges before any firmware update. Again they worked. As soon as the firmware was updated, again they didn't work. I called Epson support, their standard response is " we don't recommend non genuine cartridges as it shortans life of the printer and voids warranty". I reminded them 10 years on my old printer, they agreed this was good performance untill I droped the key detail it was using compatible cartridges in all that time untill the firmware update. You can't backdate the firmware, leaving you to buy cartridges at around £100. At no point the terms and conditions said Only compatible with genuine ink! It said Epson recommends the use of genuine ink. But they used the firmware to block use of anything other than Epson Cartridges. I raised a complaint, it was ignored. Simply google Epson and firmware update prevents compatible ink and you will see the court cases against Epson. Don't trust these con artists.
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