Review Time
They are making false claims that I caused damage to vehicle, even though damage is shown on my pre-hire video and their delivery agent took photos showing the damage. They are attempting to use their pre-hire photos showing damage, to prove the damage wasn't pre-existing...it's literal insanity
One more review of europcar and the after leaving me stranded in ireland without a car i feel i must once again comment on the shoddy customer service. After numerous emails between myself and them they refuse to even attempt to resolve the situation I am now having to take legal advice as to recovering the monies they owe me so please everyone be aware before you use this company and please europcar do not reply with your standard reply of contacting you to help resolve the matter as I have done on 4 occasions and am still having to write this scathing review
I paid for a van online and was not told that I had to provide a soft credit check. I rang the company once I had seen the email who told me they could not deal with it over the phone. I was given an email address that was undeliverable, I did not realise this until I sent the second email, a day and half after I sent the first one. I was told that I would be responded to within 8 hours, which I was not. I Then called angain annd was told that they could complete the soft check for me AND that I needed something extra form the DVLA, without calling them I would have been non the wiser. Bad communication
Confirmed they had a specific vehicle twice within half an hour that we wished to hire. Pushed us to book within the last 2 minutes of their 4 hour boking window, but then within 1 minute of booking, and taking our money, they called to say they had no vehicle!! They also want 5 days to give me my money back. Leicester confirms availability, but apparently have no visibility to local stocks!!Tried to complain - apparently they have no managers, or head office, no escalation, only 'log' a complaint.Very unprofessional. Lesson learnt, stick to smaller local companies, than these big cowboys!
Horrific service, extremely unhelpful!Took my hired vehicle to a car park where I paid to park my vehicle only to receive an email from Europcar telling me that I owe THEM £90 as they had to pay a parking fine. I send all proof of payment off to them including receipts of my parking ticket only for them to tell me that it was now not their problem because they paid it. However they didn't even inform me before making the payment. Secondly they charged me £15.23 for the fuel in the car when I gave them the car back with the same amount of fuel it was given to me with!VERY DISAPPOINTING SERVICE. TERRIBLE CUSTOMER SERVICE OVER THE PHONE. UNHELPFUL AND RUDE OVERALL. WOULD NEVER RECOMMEND THEM!
AVOID! AVOID! GO SOMEWHERE ELSE!We got a courtesy car from Mobility while our car was being fixed.Europcar dropped off the car at our home address and explained that when we have finished, to make sure there was a full tank of petrol.The car sat on our drive, we just took it on a five minute drive round the block to make sure it went well.The following morning, the Hyundai garage rang to say that our car was ready, so could we drop off the Europcar back at the garage. This was 12 mikes away. About 3 miles away from the garage, we filled up the car till it clicked.I , We took our car back home and a few days later I noticed that £58 had been taken by Europcar. No notice or explanation given! Had to phone their terrible customer service to find out!We have been onto their customer service and they insist that 30 litres of petrol was used.We were stupid to trust them! We didn’t take photos of the mileage. I have read the other reviews on here and it seems they are a thieving bunch of crooks! ABSOLUTELY DISGUSTING COMPANY!!
Booked a van for a very important date, needed it first thing on the morning so that's when I booked it for. Got a call a few days before to say they were moving office that day and I could not collect until 10am. I explained that was no good and they said nothing they could do, system shouldn't have let me book it for earlier and if I wanted to collect the day before I'd have to pay extra. No sorry, no empathy what so ever from the lady on the phone. Had to wait for a refund and in the meantime stress trying to find another van at short notice. Will never use again. If only I'd read these reviews online first
On 24 June 2024, we arranged to collect a medium size van at 10am from your Dartford branch (which is a 1-hour journey from our location).Upon arrival to the branch at 9:30am, we were advised that the vehicle we had booked, and type specified was not available, and that we would need to wait until at least 11am for a vehicle of that size to be available. The branch could not confirm an actual time of the day the vehicle would be available - only that it would be a minimum 1.5 hour wait. We advised that our schedule whilst using the vehicle does not allow such a delay, and that we should have been informed of this issue prior to arriving to collect the vehicle and travelling an hour to collect. The branch had been open since 8am that day.The branch offered a smaller or larger vehicle as a replacement, but we advised them that we were specific in the size (height and width) of the vehicle that we had prebooked and prepaid a week in advance so this wouldn't be an option.After nearly an hour's wait in the branch due staff seemingly having the same issue with various customers at the same time, they insisted that we took a larger vehicle to get us back to our location and that they would send a replacement (correct size) vehicle to us at our location by end of the day. We agreed to take the larger vehicle based on this agreement as we needed transport (an hour away) back to our location at the very least - but the vehicle could not be used for its specific reason for rental which was meant to be starting directly from the branch at 10am that day.After wasting a day's vehicle rental/fuel, being delayed a day on our project due to not having the correct vehicle, and having to wait at our office all day for the vehicle to (allegedly) be replaced, we contacted the branch via telephone at 4:30pm to chase up when the vehicle would be changed over to the correct one (we had been waiting from 9:30am with no update). The member of staff stated that she did not know when this could be done, but it would be done by end of the day and somebody would contact me prior to the branch closing at 6pm and when on route to us.At 5:50pm, there was still no contact from the branch, so we contacted them again, only to be on hold until 6pm and for the phone lines to then be cut off when the branch closed.We then contacted customer service straight away, who were of no use to the situation and did not offer any reasonable solution to the branch and company not meeting their obligation. Customer service stated that they would send an email to the branch requesting that they call us urgently when re-open at 8am the next morning, and for a customer service supervisor to contact me shortly after our call.No call from the branch was received the following morning, and nor was a call from a customer service supervisor that evening.At this point we have now wasted a full day of our time, cost and vehicle rental being a 24-hour company.Between 8am and 9am the following day (25 June 2024), we contacted the Dartford branch via telephone 4 times, only to be put on hold and cut off each time someone answered the call.We then contacted customer services again, with the first operator stating that they could be of no assistance other than sending another email to the branch (which we can do ourselves) and suggested that we just travelled an hour to the branch directly to speak to them (which is an absurd request from a customer service agent!).We were then transferred to a second operator who also advised sending an email would be their only assistance, but then attempted to contact the branch directly, and confirmed that they were also not successful in doing so various times. The second operator then confirmed that he had contacted a party from the branch indirectly and was promised that someone from the Dartford branch would contact me “within minutes”. As expected with the current level of customer service from Europcar at this point, this did not happen, and no contact has been made.We have now wasted two days of time, cost, and vehicle rental, with our project now being two days behind due to the branch or Europcar not fulfilling their obligation or supplying any sort of customer service.At present, we have a vehicle sitting outside our office that cannot be used for the purpose we paid for, with zero customer service from the branch or call center.
I lost the car key, but Europcar did not have a spare and because of that then had to order a new key. On top of that then they had not written any updates in the car rental history, so they spend two days finding it in their own yard. It then took them a week to get a new key. So 2 days rental went up to 11 days. I complaint and even though a conversation is still going on then they have taken the extra 9 days rental from my bank card. I have no been in contact with customer service and there was no understanding at all and not even an accept or apology from them for all their poor service and mistake. So for every one: choose another company because these guys only want to take your money and they will charge you for old damages even when you prove they were already there.
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