Review Time
booked a van for my employee, they charged him over £700.refused to let anyone in the company make payment after explaining we are a business and we needed to pay for it. every time i spoke to customer service each person said something different. some declined to speak to me regarding the GDPR policy which i understand but the day before a staff member had let me discuss the case with them. i never got rude on the phone but kept getting told to calm down and spoken down to due to being a woman. they tried charging for fuel £107 but the employee had brought van back with a full tank. now we have to wait for a claim to be produced but could take some time yet all information is correct on the return statement. absolute joke will not be using again and i would suggest people avoid at all costs.
I got ripped off by these guys. I prepaid and when I went to collect my car I was offered extra insurance and a bigger car. I told them I wanted neither as I was going to a funeral and had 3rd party zero excess insurance. When signing the contract I asked what the extra amount was and they said it was the hold on my card. I returned the car with no damage and a full tank of petrol. But today I get the invoice and they have charged me more than double what I prepaid. I now have to engage with their non-existent dispute process. I have been renting cars for 30 years and have never paid for 'extras' and am raging that Eurocar would try these underhand tactics.Update: Their customer services team have reverted saying ‘tough luck’ basically. I have asked for any cctv of the interaction as I know I am in the right here. This is criminal and I will take this further.
First they tried to say i drove 1600 miles. Luckily the van was parked outside their place for most of the weekebd so that didnt work. I only used it for 20 miles. Yet the invoice says over 200 miles. The fuel clicked when topped up twice. But now i realised how they make money off customers. Its called "additional revenues". They charged me £18.79 for 9 litres of fuel. See the images and expose their lies.
I rented a car from nice for 2 days & purchased their FULL INSURANCE at the desk upon getting the keys. The staff member told me that I do not need to take photos of the car as I had the full insurance that covers all costs. They also didn’t provide me with any documentation of current damage on the car. On returning the car, the staff pointed out a stone chip approx 1.5mm and said it’s fine & I wouldn’t be charged anything extra as I have the insurance. A day or so later I receive my final invoice which had a €90 DAMAGE ADMIN CHARGE Naturally I assumed this was an error so I phoned up to sort it out. However I have been told that admin costs are not included in their insurance & it’s in their terms and conditions. So I have to pay the £90 on top of my rental & full insurance. I feel this is extremely sneaky of them and disgusting customer service. Trying to squeeze everything they can from you out of deception. Safe to say I will be avoiding themAt all costs.
Further to my earlier review, nothing has changed. I have been in contact with Europcar on several occasions. I have also written to Resolver and the European Car Hire Conciliation Service and the end result is……..it’s all my fault and I should have learned Spanish before I signed the agreement! Do not use this company unless you have money to throw away.
BELFAST AIRPORT.. EUROP CAR HIRE RIP OFF NEVER USE THIS COMPANY... AGAIN. took an extra payment from my bank of £187 which worked out at an extra £27 a day for cross border travel in Ireland said i crossed over border . how is anyone supposed to notice when they cross over an invisible border . 24/06/2024-follow up-- contacted by there customer service department who offered to look into the extra charge for me, have now received a response and surprise surprise the extra charge still stands IF YOU DRIVE OVER THAT INVISIBLE BORDER IN IRELAND YOU WILL BE CHARGED AN EXTRA £187. AS I SAID RIP OFF AVOID EUROPECAR / KEDDY CAR HIRE. AND GO ELSE WERE YOU HAVE BEEN WARNED
I arrived 2 hours late after an international flight delay and Sab helped me at the Heathrow Airport desk. He was patient and very easily helped my upgrade my car from a manual to an automatic, as I felt after a long flight, an automatic car would be more comfortable to drive - and it was. Thank you Sab for being so cheerful in the middle of the night and super helpful! I'd arranged to drop my car at a different location up north. I was served by Diana Young, again, brilliant service. Diana was swift and again, super friendly. You do have to pay an extra fee to return your car to a different location, yet it's worth it when you compare the cost of having to use public transport to get to / from an airport. The car I hired was lovely to drive, very new and looked great.
Everything related to my recent car hire with Europcar went fine, until a few weeks after the rental I realised I had been charged an extra 174 Euros, which when I spoke to Europcar were for 'Customer Extras' taken out at the rental office. The receipt for these charges never reached me because somehow an additional number had worked its way into my email address on their records. Customer service showed me the contract/invoice which I signed (where I was told to). However, the staff at the rental desk never told me that the car they were providing was an upgrade, nor did they ask me whether that is what I wanted - if they had I would have declined. I should have taken more time to double check what I was signing, assuming that the figures were a breakdown of the charges I had already paid several months previous, and as I don't speak fluent French I did not recognise the French terms for 'upgrade' next to what I was signing. I still maintain, though, that I was tricked, hoodwinked and hurried into signing for an upgrade that I was never offered and I never requested.I have been through several Customer Services agents both via email and via the telephone, and was most recently told there was no other way of escalating this to a manager or requesting my case be heard by anybody else. I think this practice is despicable, and I see I'm not the only one who has been stung in this way. Avoid Europcar at all costs, even if their deal *seems* the cheapest.I know Europcar will likely respond asking me to complete their online form to see if this can be resolved, but I have been to the end of this process already. Europcar, if you read these - please advise on how else I can seek a refund.
Absolutely awful company. Would never use. Customer service is 0, experience with car is a 0. Left us with a dodgy tire that could have got us into a serious accident. We filled the car to the same amount they gave it to us and were still charged a fee after handing it back. Would never, ever use again and advise everyone to look elsewhere.
I hired a van at Europcar Warrington to travel to France and return. The van was great and perfect for what I wanted. The outstanding factor though was the customer service from Michelle. She was so friendly, helpful and efficient and made sure that I got the right vehicle and got it early as I had to get to a ferry on the south coast. For my next van or car hire I won’t look anywhere else.
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