Review Time
Well I’m at home when I should be on the first day of my holiday. Pre ordered an svu to pick up 12am 05/06/2024. Arrive promptly to be told there is no car for us and we will have to wait 4 hours and there was nothing else they could do unless we paid extra for an upgrade. We had a schedule to travel and catch our ferry which meant we couldn’t wait 4 hours as we would miss our ferry, we have lost our holiday due to this incompetence. When I called customers service the operative was very unhelpful and rude, asked to speak to his supervisor to be left on hold until I finally got the message no one was going to come back to me
Had insurance, a car crashed into my car, caused very minor damage but I still disclosed it. I was told I’d receive an email to dispute the charges from their insurance partner - never received anything and now they’ve tried to charge me 800 pounds. Don’t use this awful company, go to sixt or enterprise instead.
I rented a car from Europcar at Gatwick south terminal for a week from 5th June and when I dropped it back I was told by the man checking it in all was in order. No damage was seen as none existed and it was refuelled. I proceeded to the airport with my elderly mum. Today a week later I received a letter by email from Europcar from their insurance department telling me that there was left side left mirror cap/housing scratch >5-15 cm and that I am liable for an excess. I have a speech impediment so I had my husband ring them to discuss because of my poor speech I didn’t pass their data checks and needless to say they can’t discuss with him. GDPR They told me to send an email because my speech is poor. I feel I have been targeted here as a soft touch. There was no damage and this is all a lie. I can do without this stress. I advise you don’t ever consider a rental from this company. It was my first and last rental. This is a scam I am faced with. I sent an email and I await a reply. This rental company isn’t worth the hassle and will cost me a lot if they succeed in telling me I damaged a car which I didn’t. Ps following the reply below I have emailed many times and all I am told by three different replies there is there was damage on the car on return and I have been sent a ‘statement of return’ dated correctly but with a forgery signature on it. It states I ageee to damage on a side mirror. Doesn’t this really make you so annoyed. Where is the justice here. I have asked repeatedly for the name of the staff member but that person remains anonymous. They are hiding behind a company with a large customer services department but they are BAD. A photo attached but because this was not pointed out at the time of return I have no way to confirm this was or was not present. This is evil. I am 56 and I have been renting cars for 36 years and never have I had an experience as this. It’s pure fraud and this needs to be called out for what it is and Europcar need to look into this and their employees involved here. There are two who accepted back the car and one of those is the man at the rental desk the day I hired the car. Who needs this hassel. Now a bill by email today for €274. Believe me they have picked the wrong person to annoy and I will not be parting with any of my money to settle this fraudulent bill. I am an honest person and if there was damage on the car and it was pointed out to me on return then I would be the first to pay up. In fact I have an insurance for the excess but this is wrong on all accounts and I will not be settling. How dare they treat their customers like this. Shame on them and shame on all Europcar for allowing this to happen despite my emails. If I lived near Gatwick airport I would go to the europcar office there and find the members of staff involved. I would insist on looking at the damage on the car to measure if this scratch exists and if it is over 5cm even though this is now 5 weeks today after the car was returned. Europcar you are awful
The worst experience I've ever had. I had ordered a car and insurance through booking.com. When I came to pick up the car, the man behind the desk told me that the insurance was inappropriate and that he would offer me insurance for only 30 Euros that would cover everything. I accepted it and signed it, but I noticed at the hotel that 30 euros is for one day plus VAT plus additional surcharges, which was 180 euros at the end. I am disgusted by this company approche and I advise everyone to avoid it from miles away.
Rented a car for pickup at Ancona airport, Italy, for £250 for 9 days. All went well until I dropped the car off - no damage - and got an additional invoice for nearly £300.Thinking it was an error - and that maybe I had another £50 to pay (local taxes, currency etc.) I waited for the final bill. It was the full bill for 9 days' insurance.Interestingly, I was presented with this bill AFTER I dropped the car off. I might have had quite a conversation at the start of the car hire had they presented it to me then.I see that other contributors on this site have had the same experience. I also note the corporate boilerplate in reply - please get in touch with our advisors to resolve the issue etc. etc. etc.I have waited for my reply for Europcar before posting and they say that the charge holds. So don't believe the boilerplate - these people are rip-off artists.Their agent in Italy is called Keddy. I suggest that anyone planning to hire a car abroad avoids Europcar and Keddy like the plague.***I see that they have added some boilerplate, pretending to care. Clearly, they don't read the actual content of their negative reviews or they would see that I have done all that already. Their answer was: "tough, local problem, nothing to do with us".
Originally reserved a rental car for Palma Airport with Premium Insurance paid for. Collected the car at the airport and paid for and signed paperwork for what I thought was a deposit for any damage or fuel, but now I found out I was miss informed into taking our Premium Insurance, something I already had. At no point did the Europcar employee explain this to me, only that it was the deposit. Why oh why would I take out further cover. This is not treating their customers fairly
Awful experience with terrible customer service and aftercare. Sales rep essentially lied to us saying our luggage wouldn’t fit in the car we had picked and told us we would have to pay extra for a larger car. I knew the original car picked was fine but was told outright I would have to pay extra. I complained about the afterwards and was told “that’s just part of upselling”.Will never use again and would recommend everyone stay clear.
Don't hire from this company. I was charged twice for a car in Luton was called a lier until I proved I had already paid. They tried to charge me for a damaged tyre on a car that I never drove. Took me 2 months to sort out. Still trying to sort out over charge at Aberdeen Airport. Was given email address after I went to branch to complain. Guess what, email address does not exist. Customer Service is a waste of space. Do your self a favour. Don't rent with them UPDATE. I did give you the chance to reply you never reply to the questions. The email address I was given for aberdeen does not exist. It's the same answer for every complaint on here about Europe car.
My booking elsewhere was cancelled the night before at 11pm with the proviso I would have another car ready when I woke up: No car. I hastily booked with Europcar at Gatwick and was there 90” later. Despite the computer booking machine being down and quite a queue, Vladimir was quick, efficient, pleasant, tried no hard sell, treated me like an adult, and gave me an upgrade from a Vauxhall Meriva to a Mercedes CLS series III at no extra cost. Returning car overnight was easy. 5* service, like once-upon-a-time.
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