Review Time
We had a bad start as we booked to pick up a car at 1900 but the office closed at 1830 so the booking was never possible. My issue however is we returned the next day and were told our car was not available and we only had the option to upgrade which we had no choice. When we complained we were told later there were cars available so basically we had been tricked into an upgrade we sis not want. The sales assistant lied to customers and the company allow this. Disgraceful. They’ll reply saying please contact us to resolve which I have done but am being ignored. Appalling. Use Hertz or Sixt if you can. Much much better.
Had a confirmed booking for a week's car hire from the Stoke-on-Trent branch only to be told 20minutes before collection that a car was not available due to a "fleet fail" leaving me to seek a new rental with another agency at higher cost. Europcar refused to refund the difference in me being out of pocket even though they had confirmed the reservation, useless Europcar, can't be trusted.
My elderly father is frist time visited me in the UK , I rented a car for him from this company (Europcar). When he went to pick up the car, they told him that the car he had rented was not available and asked if he would like to use a different model instead. They did not indicate at the time that there would be any additional charges. However, this despicable company later charged us £285.6 for an upgrade fee and £149.92 for parking fees! These charges are extremely unreasonable! The staff did not clearly explain the charges and it is evident they took advantage of my elderly father, deceiving him and exploiting his trust in the company's employees. We ended up paying twice the expected amount! The charges are unclear and highly unreasonable. Despite multiple inquiries, I have been unable to obtain a receipt from the staff. The cost for renting the car for ten days exceeded £1000! I hope this company can provide a reasonable explanation and follow up on this issue, or we will take further action!
BEWARE!!!! I will never ever hire through Europcar again. Be very wary of hiring through this company. We hired car in London for 13 days and half way through the rental we received a flat tyre and unfortunately it was a Sunday and we were in the Lake District so not close to any major towns. Ok so flat tyres should not be a major problem but as hire cars no longer supply a spare to at least fix the problem short term we had to drive until we could get to a nearby town and make several phone calls only to be told that as it’s a Sunday all they can do is send a truck to collect the vehicle and us and take us to our hotel because they don’t have mobile service that can change the tyre on a Sunday and all the tyre shops are closed which therefore meant we were dropped at our hotel with a car that was not drive-able and told that we have to call back on Monday to start the whole process again. So after arriving at the hotel I tried contacting Europcar to at least get the process happening Sunday night so at least first thing we can get a new tyre for the car as we had places we needed to be Monday morning, once again after several phone calls I was told nope sorry nothing we can do to help you tonight call back after 8 am, are you kidding??, I now have to call again in the morning at 8 and who knows when we will get the car sorted. So again next morning after several phone calls and being told it would be days before a mobile person can get a tyre to us they arranged for us to be taken to a nearby tyre centre and have the tyre changed it was 11.30am before we had a driveable vehicle so 24 hours without a vehicle that we had paid for, 24 hours of stress and disruption to our trip, and then we get home to an email saying they are going to charge us for the replacement of the tyre and no compensation for the loss of vehicle for the 24 hours we paid for but not able to use…. Will never ever hire with Europcar and will be making sure everyone knows about how they treat their customers
Hired a car for over a month with Europcar Bham. Paid the deposit on the credit card ( luckily) and the outstanding balance on my debit card.Returned the car with a full tank, prestige condition inside and out. Received confirmation of 0 damages etc etc. Now I've been told that my deposit will not be refunded. Reason - when I extended the rental, payment was not taken ( which it was). I then had to send bank statements to prove that the payment was indeed taken. Over a month has passed still nothing from Europcar.I've been using Europcar for many years and have never had an issue. I can only assume that the economic crisis is impacting them more than we think, and they're now trying to find ways to recoup any loss of earnings during the pandemic. It appears that alot of people have experienced similar issues. And my credit card company has confirmed this.Thankfully, I paid the deposit with my credit card.Be aware, and if you do decide to use them pay using your credit card so you are protected.
I recently rented a car from Europcar at Edinburgh Airport and had a very disappointing experience. The salesperson misled me into purchasing a roadside assistance policy, falsely claiming that it was mandatory because the vehicle did not come with a spare tire. Additionally, the salesperson assured me that the policy would be refunded if not used. This turned out to be completely untrue.Upon returning the car, I discovered that the roadside assistance policy was non-refundable, contrary to what I was told. This deceptive practice not only left me feeling cheated but also added unnecessary expenses to my trip.I expect transparency and honesty from a reputable car rental company like Europcar. This experience has significantly eroded my trust in the company, and I will think twice before renting from Europcar again. I strongly advise other customers to be cautious and double-check any information provided by the staff at this location.
...in reply to those who have paid in advance for a car only to be refused at the desk following the now mandatory online check I understand your frustration. I paid £3000 online only to be told at the desk I would not be getting a car. I then had to wait days for the refund in addition to having to pay another £3000 to Avis who saved the day. I would not recommend Europcar to anyone!!!! Europcar had no hesitations at all about leaving me stranded at the airport as they had no way of knowing I had the financial means to find another £3000 immediately.
I rented a car through Europcar on Goldcar, and the voucher I received described conditions that were completely false. It stated that I could leave a deposit instead of using a credit card. However, upon arrival at Goldcar Portugal, I was informed that they do not accept deposits under any circumstances. This was the first misleading claim.Additionally, the voucher indicated that renting a device for automatic payment on highway tolls was optional. Again, this was false. According to the staff at the Goldcar counter, the toll payment device is mandatory, not optional as stated in the voucher.Due to these inaccuracies and misleading representations on Europcar’s voucher, I was unable to use the service as it would have incurred significantly higher costs than initially quoted.I wrote an email complaint to Europcar, clearly outlining how the service they sold me was misrepresented and requesting a refund. After an unacceptable delay of eight weeks, I received a dismissive, generic response that completely ignored the reason of my complaint, simply stating that no refund would be issued because the voucher was not used. This completely missed the issue: I did not use the voucher because of the false terms Europcar provided.I responded to this inadequate reply, requesting a proper analysis of my complaint. Four months have now passed, and I have yet to receive any follow-up or resolution.Ironically, when I submitted a negative review on Europcar’s customer satisfaction survey, I was contacted multiple times the same afternoon. Unfortunately, this was futile as the representatives could not address my complaint, citing it as a matter for a different department.
Arranged a rental online prior to arrival, including giving flight details. This was late at night (landing 11.15pm) however seeing as I arranged collection for this time and gave my flight details I didn't think it would be an issue. Due to long security lines, we arrived at the desk for just past midnight. However the desk was closed and no one was there. I tried called the number provided but the phone on the empty desk in front of us just rang! Luckily another rental company was still open and managed to arrange a car for us- obviously at a higher price as we took all they had left! Then to make matters worse I was still charged by Europcar and took numerous calls/emails to get a refund. Then when the refund arrived it was for less than I was charged! I picked Europcar thinking a bigger company would be more reliable but now I will always AVOID.
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