eyeglassesdepot.com

3.6
3.6 Based on 274 reviews

EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can ...

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Average Rating

3.6

/
5

274 Reviews

5 Star
60%
4 Star
6%
3 Star
2%
2 Star
0%
1 Star
32%

Filtered Reviews

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Review Time

tchetcheman67
Exceptional

I found the customer service and the attention to detail on my glasses order outstanding. I am very satisfied with my glasss and will certainly be ordering my glasses from this company in the future. I am one very happy customer. Congratulations.

5
Date of experience: Feb 17, 2021
Charley Turner
Great service

Great service. Walked me through the process of getting my glasses there. Thank you for the help

5
Date of experience: Feb 14, 2021
Gideon
Found them to be very honest and…

Found them to be very honest and helpful. Excellent communication and very fast service.

5
Date of experience: Feb 05, 2021
You may as well burn your money

This business is a scam. I can guarantee you their good reviews are not real. They will harass you for money and never repair your glasses. Look up Decor My Eyes.

1
Date of experience: Feb 02, 2021
Elisha Smith
Extremely helpful and good…

Extremely helpful and good communication.very pleased with the service and product

5
Date of experience: Jan 29, 2021
Great

Great, fast service.

5
Date of experience: Jan 27, 2021
MrIcDBladeX53
I was a little skeptical at first

I was a little skeptical at first, I used to use Hilco for repairs, but I have to admit that your service is far better! The workmanship is exceptional!!! I’m a customer for as long as I wear glasses

5
Date of experience: Jan 24, 2021
NS14
old glasses like new…

eyeglasses depo repaired my frame which was my favorite and replaced the lens to the exact spec of original. so now my frames and lens are like new again. really pleased with the finished product.

5
Date of experience: Jan 20, 2021
Beresford
I was going to use them…

I was going to use them to fix my broken glasses and initiated a repair ticket...then came the non-stop EMAILS AND TEXT MESSAGES saying I hadn't mailed my package! I answered again and again that I wasn't near them & couldn't mail for a week. Still the emails asking...so I got a feeling and searched their reviews. I'm sorry, but 30% 1 star reviews?!? So I canceled my repair request and am now being harassed more!!! Saying you will fix for free?? The reviewers are complaining of: getting DIFFERENT eyeglasses back!; being charged $12 to get them back - what happened to risk free?; being asked for a tip before the glasses are returned???; and asking for a good review BEFORE receiving the item back?? Are you kidding? Oh! And they bragged that they can overcome your SPAM filter - because I answered I was angry because I had reported them as spam but keep getting emails! Sounds like a real "Go To" business

1
Date of experience: Jan 08, 2021
Liam Harris
Honest, fast, fair and easy to work with.

Found these guys online and they came through. I ordered a discontinued frame, they had one, but it was broken. Do they worked hard to get me another frame and then they got it to me quickly. I love these folks and will definitely order my sunglasses from them. Highly recommended!

5
Date of experience: Jan 06, 2021

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Business Details

  • EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more

  • email sales@eyeweardepot.com
  • call 8663859027
  • language https://www.eyeglassesdepot.com

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