Review Time
Pretty decent site for buying gaming merch. I've bought a lot of things off them (t-shirts, collectors editions) and all my orders arrived just fine. Some of the products I've ordered have deteriorated faster than normal wear&tear would cause and one time my order came with some weird gunk on it but otherwise the site is pretty good
I had placed an order with fangamer for some Deltarune merchandise for a friend. I was prepared to wait a while as their website said they were having delays. Come to the beginning of last week. I finally receive a notice that my package was finally shipped out. I was ecstatic. Until I read that it was just the shipping info.So I waited, obviously it can take some time. Fast forward a week and still no update whatsoever. I decided to email USPS about it, as they usually give me an honest answer. Come to see, they never even brought it out to ship. They only printed the label to make it seem like they were working in a timely manner.I have dealt with behavior like this from Killstar before. Businesses need to admit when they don't have the workers or product instead of lying to customers.
Firstly the products are something else which I’ll talk about later, but I also felt like they really cared for me as a customer and went to extra lengths to ensure the gifts i bought would be here in the UK as soon as they could get them over for my husbands birthday. As it happened, they came 3 days late whilst I was at work, so I didn’t have time to intercept them and wrap them up, but I was amazed when my husband told me that they had already been beautifully gift wrapped and said he thought I’d told them to. I hadn’t! I also found afterwards they’d thrown in a limited edition banjo kazooee sticker, a stardew valley beer mat, and some little touches to the boxes which made it really special. And I have to say that after a difficult birthday in isolation, (followed by an urgent tooth removal which caused so much drama the week of his birthday) followed by me being at work when the delivery came my partner was blown away with the quality of all the gifts and spent some time photographing them and sending pictures to his friends. Even the T-shirt was a perfect fit. Brownie points to me one happy hubby, but all my thanks goes to Fangamer. A wonderful first experience and I will absolutely be ordering more from here ☺️
Thought initially it seems to be a great company with some nice products , however the customer service for any issues or questions were rude & and never keen to answer any questions or help . They ran offers over Xmas / Black Friday asking you to spend a certain amount to qualify for fangamer discount vouchers . Then refused to give the vouchers for bulk buying in order to discount . More recently although the shipping has its duties and fees paid and is still expensive , on top of that there is now 20 plus percent taxes making a 20 dollar items cost 60 a 70 dollars once shipped .
They censored my review of a product on their website and when I sent them an email about it they were dismissive. My original complaint was regarding the mystery hoodies they not only sent me an item that was not a hoodie it was a sweatshirt but they also sent me two hoodies that was meant for a female. My major complaint was that while I know it is completely random the least they could do is send you hoodies specific to your gender I used to like this company buy after censoring my review I can't suggest them to anyone anymore.
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