Review Time
Flixbus cancelled my 23.59 overnight service from London to Glasgow with three hours' notice, offering me a ticket on another service or a refund and saying I could apply for compensation for alternative transportation if required. Well, that was required! No suitable Flixbus services were available - the next one left London after 7am the next day - and all other overnight coaches were sold out. So I had to book a very expensive last minute train ticket and a VERY expensive last minute hotel - as a woman with luggage, I did not want to take my chances out on the London streets all night. Now, Flixbus haven't yet refunded my train and say they cannot refund my hotel since I did not travel with Flixbus - even though they did not offer me any suitable alternatives for travel or tell me why my bus was cancelled in the first place. The whole ordeal cost me almost £250, £280 if counting the original bus ticket (though thankfully that was refunded). They have no consideration for passengers' convenience, budgets, or safety, and their policies smack of a remarkable lack of care for women or the less able-bodied. What should have been an affordable, easy trip became a nightmare of expenses. Megabus have never caused me this problem and have always provided alternative solutions on the day when a bus goes wrong - this is absolutely shameful from Flixbus and I will never travel with them again unless full compensation is made and several of their internal policies change.EDIT: the ongoing customer service process is one of the slowest and most hostile I have experienced. Avoid at all costs.
Money taken and no confirmation after waiting over three daysI spent over £50 on two FlixBus trips and never received any booking confirmation. The money was taken from my account, but after more than 3 days and submitting a support form, I still haven’t received a response or refund. Chat support keeps asking me to wait. At this point, it feels like my money is gone with no explanation. Very poor service. I won’t be using FlixBus again unless this is resolved properly.
Worst company ever. Avoid traveling with them. EDIT: They flagged my review as "not relevant experience," so I'm sharing my full story here.The bus was more than an hour late and arrived at the wrong platform. About 12 of us were waiting at the correct platform, repeatedly asking incoming FlixBus drivers where we should wait. All FlixBus buses that day were experiencing significant delays.The bus we were waiting for ended up arriving at a different platform one meant for a bus going to Vienna not Budapest. The driver didn't even bother to call out for passengers, despite clearly being short at least 12 people. As a result, we all missed the bus and had to buy new tickets for another FlixBus, which was also over 90 minutes late.The customer support representative was extremely rude and basically told us that unless the delay exceeds 120 minutes, they don't care.
I planned a bikepacking trip through Italy for months, carefully booking FlixBus tickets well in advance with bike transport included. I chose FlixBus over the train to save money and avoid multiple transfers. That decision completely derailed our plans.Our journey began in Prague and the first leg to Munich went smoothly—except one of our bikes had to be stored inside the luggage compartment because of an issue with the external bike rack. Still, no major complaints there.The real trouble started in Munich. We had a three-hour layover before our connecting bus to Florence. At midnight—just one hour before boarding—I saw that FlixBus had sent a message two hours earlier saying the next bus wouldn’t have a bike rack and that I should contact support. This was the first I’d heard of it.I tried to get help through the app but only got stuck with a chatbot that couldn’t help and kept redirecting me to a phone line. We decided to wait and explain the situation to the driver, assuming they could fit our bikes inside since we had paid for bike transport months in advance.The driver refused, stating we’d been “notified in advance.” What does that even mean—three hours before departure, when we were already halfway across Europe? What were we supposed to do—teleport home?We were left stranded in Munich at 1 a.m. with no transportation and three bikes. After a long wait on the support line, I eventually got through to a kind agent who promised me a refund for that portion of the trip—and to her credit, I did receive the refund for the Florence leg. I really appreciated her professionalism in an otherwise miserable situation.But that still left the return ticket from Pisa to Prague, which became completely useless because we never made it to Italy. I requested a refund, but it was declined—even though the reason we didn’t travel was entirely on FlixBus. I then tried to resolve it through the European Consumer Centre, but after weeks of emails and no clear resolution, I gave up. Honestly, I’m exhausted. I don’t have the energy to spend my evenings chasing down emails after work over €200. At this point, I’d even accept credit in the FlixBus app just to be done with it.To make things worse, on the return trip our bikes were once again shoved into the luggage compartment instead of being placed on the rack—resulting in bent handlebars and scratches. It’s obvious that staff aren’t trained or equipped to handle bikes properly.This entire experience not only cost me money, but it ruined a long-anticipated cycling trip. And as if that wasn’t enough, FlixBus deleted my original review, which I find frankly insulting; I will provide all the documents and evidence if neccessary, if this review is flagged again. Silencing your customers instead of fixing your service is not how you build trust.This review is my last attempt to receive a refund—or at least some compensation—before I consider the matter closed.FlixBus, please take bike transport seriously—or don’t offer it at all.
First time I used FlixBus. I booked a return to Newport wales, my coach to wales was cancelled and my coach home from wales was cancelled. So I have to get alternative transport and I've been waiting over a month already for my refund. They takes over a week to answer an e mail, impossible to get them on the phone. Will never use again
I booked a coach from leicester to london heathrow for my family.A month before departure got an email to say the coach time had changed by 15 minutes but my ticket was still valid. On day of travel got a taxi to the pick up point ( cost me £26) arrived 15 minutes early. Waited, waited, waited, the time of the coach came and no coach arrived. I looked for contact details to call, there is no number only a chat function. Waited for approx 20 minutes before there was a response on chat only to be told the coach to Heathrow was cancelled!! I had received no communication at all! Next coach was 3 hours later meaning I would I missed my flight! My only option was to catch an uber (cost another £150) to the airport which isn’t covered in the cancellation policy! The customer service is rubbish I will never be using again! Great start to my family holiday! Having read the response from flixbus I will definitely not be booking g with them!!! They should be reimbursing me for the extra money and hassle I had to pay due to their incompetence!!! Appalling service
After writing the review below, Flexbus has responded as you can see -however, we have yet to receive our refund for a trip and luggage we paid for, but WERE DENIED to complete the journey and costing us £250 additional in a taxi to Midlands.We bought two tickets at Heathrow as our flight was cancelled and we had to go to the Midlands to catch a flight.When we got to the bus with our luggage, the driver said we had to pay for additional luggage, which we did by going to the office. Then, when we went to board the bus, they DENIED us to board, saying we had too much luggage-we then had to take a taxi to the Midlands as we had a place to catch.We have been asking Flexibus for a refund, and after 10 to 12 emails, they are making excuses and continue to ask us irrelevant questions in order to frustrate us and not give our money back .This is outrageous, and there is no one who is taking us seriously.A rogue company with no customer service.
My FlixBus ride from Oslo to Copenhagen (June 23, 2025) was cancelled just a few hours before departure — while I was already traveling from Stavanger. This left me stranded in Oslo overnight, forced to wait 17 hours instead of 3. Hostels didn’t allow check-in at night, bus terminals were closed, and I had no safe place to stay. I spent the entire night walking the city with my luggage, in total exhaustion.The next day, when I finally boarded the replacement bus, my ticket didn’t include a seat assignment. The driver told me to move from seat to seat for the entire journey whenever someone else showed up with a reservation. A 9-hour ride without a stable seat? Unacceptable.Despite clearly explaining all this, FlixBus refused any compensation. They sent a generic apology and nothing else. Not even a voucher.This was one of the worst travel experiences I’ve ever had. FlixBus takes no real responsibility for its passengers. I will never use this company again — and I strongly advise others to think twice before booking with them.UPDATE: FlixBus replied here saying they reached out to me. To be clear — no one contacted me after this review. They are referring to previous emails where they refused to take responsibility. This reply is misleading and does not reflect the actual customer experience.
At 10.41am on Sunday 22 June 2025, I received a message from Flixbus:"WE ARE SORRY, BUT WE HAD TO CANCEL YOUR RIDE FROM ABERDEEN BUS STATION - GLASGOW AIRPORT TERMINAL 1 (STAND 10) AT 12.00"1 hour 19 minutes notification is unacceptable especially when travelling to an Airport Terminal. Fortunately I had decided to travel a day early and had booked hotel accommodation at Glasgow Airport.I doubt it I will use Flixbus again as I had no problems with my recent journeys with Ember bus and Mega bus.
I can handle the fact that they drive recklessly, that customer service is non-existent and badly payed drivers do not care a dime about you. But what I will not tolerate is that on my trip from Budapest to Belgrade, the toilet of the bus had leaked to the baggage compartment and stained my brand new backpack. Now it smells absolutely horrible and Flixbus refused to compensate because I do not have "proof" (please tell me how to prove on a photo that my bag smells like urine?!) Avoid this lousy company!
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
