Review Time
Grattan is a super Company to Deal with!First of all, choice, all new clothing and articles being added to their srock!Branded NamesBrilliant SalesAll delivered ASAPReturns ,Never any problems where I live!So all in all a Very Good Reliable Company !
Ordered a small item, has clearly gone missing with courier, for some day, as per tracking. Spoke to Grattan customer service and they said "It's in our delivery network...blah blah blah..will be delivered today". You are not DHL,it is not your "delivery network", why are you pretending it is? I can see it has been sat in their depo for days and not out for delivery. Why am I having to take time out of my working day to chase up bad companies and speak to very poor customer services that don't even have the delivery info I have?It is the senders job to chase up missing parcels, not the customers. Not a great 1st impression.
I placed order 10 days ago to be told that Evri was expecting my parcel still to this day says evri website they expecting it soon but Royal Mail delivered my parcel yesterday out of the blue. So Evri expecting it and it doesnt suit and ive returned it today. Not sure they know whats going on each department
Horrible company!!! Stay away....they are robbers!!I placed an order on 2 July for some swimwear. The expected delivery date was by 11 July. On 4 July the item was ready for dispatch, but by 9 July Evri had not received my parcel yet. So in the evening I decided to cancel the order and get a refund. As of today, it is totally unclear what is happening with this order. On Grattan's website, there is a note of my cancellation request (9 July), a note that the carrier confirmed the cancellation (9 July). But (after 2 days) the website still shows a delivery date on 11 July. On Evri tracking, it shows that they have not received the parcel instead. Grattan's customer service has no idea on where the parcel is, if the order is going to be cancelled or delivered today or another day. I am leaving on holiday and I cannot afford for the parcel to arrive when I am not here. I won't be needing the content any longer and I won't be able to return it within the return period. I don't want to waste money on a bikini that I cannot wear on holiday. Customer service is unable to help and Grattan may well be stealing my money!!! Robbers!!
I have received an email stating ‘ you’ve got it ‘ ( a swivel high back chair ) which I haven’t received nor had ANY correspondence about delivery dates or times only on original order stated it would be delivered after the 18th July!!! I had to speak to someone who said “yes it is stating that the chair had been delivered “ but we know it is still with courier so will get back to you !! I told the customer service that I am on holiday for a week which is why I didn’t want it till after the 18th July and she said she will sort it all out … I received an email today stating that the chair is indeed with the courier and will be delivered on the 15th July ??? It’s an utter shambles and I won’t be ordering anything again
Ordered 3 similar tops for choice. First two arrived separately within a couple of days but still await the third. In the past my order of 2 or 3 items would all arrive in one parcel but it seems each one is sent individually on different days with a delay of one item. A little frustrating but generally very pleased with quality, description etc. At present I have chosen one top, sending the other back today and still await the third top.
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Grattan - its more personal. Womens, mens and childrens designer fashion, clothing and accessories plus house & garden, electricals, sports & outdoors and gifts. New fashion ranges online now
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