Review Time
I would like to thank Rebecca for coming for a house visit to check up on my apartment, although it was out of hours , Very professional , efficient and comfortable to chat with and put my mind at ease with anything I asked her Like most Haart employees , they have always been kind , respectful and helpful, considering I dealt with many other letting company who didn’t care or take the time to follow up So a big thank you to Rebecca and all the staff at Haart for being professional and would recommend them to anyone who is looking to buy or rent
I rented a flat from Haart Chelmsford that required significant cleaning when I moved in. Haart did not show up on the check-out day but later sent me an invoice for over £400 for professional cleaning of a flat under 40m².This service was neither mentioned in the rental agreement nor agreed upon by me. Haart simply issued the invoice and demanded payment.I have check-in and check-out photos provided by Haart, showing the apartment was returned in the same or better condition. The flat was fully furnished and remained under Haart’s control for six days before the check-out photos were taken. The contract also does not state any requirement for professional cleaning.
Worst agency. We’re checking out as tenants and have had to chase for every single piece of information: how much is our last rent, where and when to drop the keys, check out, inventory etc. No follow up on email after our contact went on mat leave, being bounced around on the phone, told one thing than the opposite. Very hard to stay calm in the face of such incompetence.
Absolutely harrowing experience with Krystle, in Harborne Haart Branch I have never been spoken to or had to deal with someone so unprofessional and aggressive in my entire life. Not only with me but also towards my child. Hearing my child being shouted at and in tears when answering her own front door to an aggressive STRANGER who is making demands, wanting keys to our home without warning, with no proof of where where she is from (let alone ask to speak to an adult) Absolute bully with no manners, unprofessional, uncivilised and zero credentials. No apology was made in fact when i asked what the issue was and could she prove where she was from she got ruder and more aggressive which was intimidating to my child given the size difference. I made a formal complaint and offered evidence of her disgusting behaviour and bad attitude to show she was unprovoked, Haart ignored this. (seems common reading these reviews) I let it go, did'nt chase it and did not release the footage online as I wanted to forget the unfortunate interaction. However Krystle then went on to make up lies and make jokes about her vile behaviour towards a us with another potential seller whom we know. Luckily again camera evidence put them off using her and has not caused any issues as they could saw for themselves her horrendous behaviour. I can see from all the complaints about her and her terrible management date back to 2022 so not a one off, she sends the same copy and paste apology on. Instead it would be far better to have replied to the formal complaint made to EA relations, to her area manager and to Anna Boylan a response would have avoided all these reviews. Not taking the same feedback given over the years instead of a clear copy and paste response says it all. AVOID AT ALL COSTS.
Want to say a big thank you to everyone at haart braintree for all the help and how quick you got back to me to get a property i was so desperate to get . Communication was spot on . I would also like to mention LILI TALBOT IMPARTIALITY. from start to finish had a great experience dealing with the individual from the first phone call to the last e mail very polite and made my experience great . She truly is an asset to youre company she seems to know what she is doing and dealt with me in a professional way thank you lily and harrt
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