Review Time
Avoid if you can!I’ve used many Meet and Greet companies at Heathrow and Gatwick. Sadly these guys felt it necessary to be bizarrely offish at explaining their meet and greet requirements at the airport. When they called me back from their office(this means they had my number!), they aggressively accused me of not answering the phone to their driver who was trying to call. (He didn’t by the way)Only to be dressed down by the driver waiting for me at the airport, that I had logged an incorrect number in their system(ask yourself how this is possible if their office staff called me earlier). And then he threatened that I might be charged for a ‘phone number change’ as my phone number started with +44. I then asked him to remind me which company he worked for…to be told ‘Happy Days’. The irony!!!
We booked a 5 a.m. drop off and received a call the night before, first trying to convince us to have the car collected at the hotel (and get the bus to airport!) then it was suggested we could drop off somewhere outside the terminal and take a “short walk”! I completely refused either option, and was then talked into changing drop off time to 5.15 (they clearly don’t like early starts). We got to the correct car park drop off point at 5.15 and after a few phone calls, the driver arrived at 5.50 (we had an 8 a.m. flight). I knew they’d be trouble on return and sure enough, same again, trying to get us to meet them off site which I refused to do. I think they turned up in the car park about an hour after my initial phone call. I’ve used many parking companies but this is by far the worst!
Took a while to get a refund (more than 30 days)Each time you call them, they say somebody will call/email me back. This has been ongoing for a month to a point I had to provide them with a deadline and that I will apply for a small claims court order.The positive is that whenever I spoke to them on the phone, they were kind and always answered straight away.
DO NOT USE Happy Days meet & greet, our flight was delayed on our return leg, I called them for 6 hours and made 30 calls from midnight to 6.15am before someone texted me back and it took them another hour before our car arrived at the car park7:15am we had to sleep at the airport with my 2 children and my wife until they arrived at 7:15am. They also charged me £25 extra even though they had no one answer my calls or my text messages and we had to wait over 7 hours for our car. We paid them and asked for a receipt and he dropped his envelope with the £25 and then thought my wife has taken the money back and he grabbed her arm tight and attacked her and shouted give me the money back. I had to put him away from my wife. I will report them to the police and fair trading standards. They have breached their term and conditions and attached customers. Stay away from this scammer and aggressive driver. Please check Google review to see a photo of the aggressive man who attacked my wife.
This company should be avoided at all costs. Our flight was delayed by a few hours which lead to us arriving in heathrow after 12am. They did not respond at all. All landlines were not attended, none of the phone numbers we had called for drop off had worked, and they were threatening to charge us £20 for staying after midnight, cash only, which should definitely be forfeited in the case of waiting overnight and having to sleep on a plastic chair. They then gave us bank details to transfer £20 to them. Had to wait until 6.30am before they even responded. was just sat in heathrow for all those hours. We were told we ‘should have just called’ or ‘should have emailed’ as per the email. We read through the email many a time through that period and the landline we called numerous times and left voicemails remained unanswered for those 7 hours.
The service went well and the driver arrangement was well controlled. However, as a new user if this service I did not know about the driver drop off charge. I was informed by the driver who said he would pay the charge. I gave him the money and went to check in. On my return I had a Charge Notice the money was not paid. I contacted Happy Days by email and they never responded.
They park your car a long way away. Over 15miles . It’s not true meet and greet as you wait a long time for them to deliver it back . Feel missold. I booked through FHR so was only told that it was Happy Days after booking and now see they have a low score. Best in mind they drive your car a long way to park it plus you pay entry and exit car park fee minimum £7.50. Wouldn’t use again
I booked Meet and Greet parking with this company via Bookfhr. While Bookfhr have a good Trustpilot score, this company does not. Obviously you cannot check this prior to booking as you do not know who the booking company is going to use.I was given two landline number numbers to phone 20 minutes prior to arrival at LHR. I called both numbers multple times both at the appointed time and on arrival at the airport. On no occasion was either number recognised. Due to extemely bad traffic conditions on both the M1 and M25 I arrived at LHR 10 minutes after my ETA. I approached around 20 drivers at the Meet and Greet drop off point and nome of them admitted to working for Happy Days or even to have heard of them.Bookfhr did not respond to my problem in a timely manner so I ended up having to book the long stay car park which cost me £170.
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Happy Days Parking | Heathrow Airport Parking
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