Review Time
We had an exceptionally positive experience. Travelling with 8 special needs pupils in a minibus and the service was brilliant - communications was great, they were punctual and minibus returned in good condition.
We had to wait about 10mins after collecting our luggage but this comes with the territory with the drop off situation.
The price was very competitive and I would absolutely recommend and use again.
We had an exceptionally positive experience. Travelling with 8 special needs pupils in a minibus and the service was brilliant - communications was great, they were punctual and minibus returned in good condition.We had to wait about 10mins after collecting our luggage but this comes with the territory with the drop off situation.The price was very competitive and I would absolutely recommend and use again.
Avoid at all costs!!!! If I could leave 0 I would!We had booked and paid for an additional day in error, when we called to inform them they told us we'd need to pay £60 extra, almost the whole cost of the parking. We had luckily booked through a really helpful third party who managed to help us reduce this to £20.The morning we were due to drop the car, I contacted the company 7 times with no answer, eventually I called the "emergency" number and was shouted at because I hadn't called them earlier, when I had in fact been trying for some time. We then had to wait 40 minutes for them to arrive, adding to the stress. We paid the £20 that was agreed and went off on our holiday.On return my husband called to say we'd landed and they told him they're not returning the car until we hand over £60, they were aggressive and incredibly rude. We eventually said we would report the car stolen in this case and they hung up the phone. Our third party company very luckily were able to step in and sort this out again. I only wish I'd read these reviews first!!I'd also be questioning where these people keep the cars as significant fuel was used whilst we were away!
Used Happy Days Meet & Greet via FHR. Car was returned significantly dirty after airport parking. Company offered a wash on a future booking, which wasn’t acceptable as I had to clean the car immediately at my own cost. Multiple emails requesting reimbursement or response have gone unanswered. Disappointing experience
Would leave 0 stars if I could.Aggressive, threatening and rude staff.On the way to the airport I called to say there was traffic on m25. I was told the driver would charge £25 per 5 minutes he had to wait. When I said I had followed their policy by calling in advance, I was told they’d have to cancel the meet and greet by one hour (meaning I’d miss my flight). They kept calling me as I was driving threatening that the driving would leave and I’d be charged £25 per minute. Very rude customer service- repeatedly shouting down the phone at me whilst I was driving.My flight was cancelled so I had to collect my car early £20 charge. I couldn’t bank transfer as I did not have my card reader. They refused to release my car until payment was made. I said I had cash but would need a receipt. The female cashier Leanne shouted down the phone that I was”pathetic” for wanting a receipt and “no normal customer wants that”. The driver arrived and was very aggressive. He refused to give a receipt for cash. He shouted at me and my elderly mother, shouting “I don’t need to hear from you”. He kept putting his hand in my face and my mothers to stop me from trying to explain that needed proof of payment . Only when I called my husband who told him what he was doing was illegal, he threw the keys at me and shouted to onlookers “wow! For the sake of £20! Wow!”.Avoid at all costs, the company must pay commission to its staff to get additional charges and they earn it with thr
Late for drop off and pickup (20 and 30minutes) so extra parking charges had to be paid.Changed return pickup point after our arrival.Ignored our email when their documents were incorrect.Unpleasant telephone exchanges, not recognizing our distress at the delays....we had our grandchildren with us.This was my worst experience of meet and greet in 30years
AvoidThe company charged us an extra £20 cash on arrival because we were later than planned (by 15 mins). We had spoken with them prior to this. No receipt for the cash was given. The person collecting the car had no ID and no paperwork and was unable to provide any sort of receipt for taking the car. It felt wrong having to pay cash and leave our car with a guy who could not verify he worked for the company.On return they were 55 minutes late.We have used other companies many times before without issue.
Avoid at all costs They attempted to charge us an extra £20 because we were later than planned (by 10 mins). We had spoken with them prior to this. The person on the phone was rude, almost shouting at me when I explained I would pay via invoice but was not happy to pay via cash. They wanted cash or a bank transfer. The person had no bay for us to park and had no ID. The person had no paperwork and was unable to provide any sort of receipt for taking the car. It felt scammy to pay cash and leave our car with a guy who could not verify he worked for the company. We have used other companies many times before without issue.
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Happy Days Parking | Heathrow Airport Parking
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