Review Time
Firstly they took 30 minutes to pick up the car! Then we called them once landed and they told us to call then after we've got our Luggage. Which again we did and it still took then 40 minutes to being us our car. Now comes the best bit, they brought us back our car with 2 new black scratches. After the lady saw this and agreed by the pictures we took before hand that they were not there, she said someone would contact us to discuss. I straight away knew this would not be the case so before we left we emailed the before and after pictures to which they have denied speaking to us at the car park and are also claiming they were already there which is strange when there not visible.We are going to continue to fight this and will take them to small claims court if needed. Be very careufk with this incompetent company. AVOID!
DO NOT USE!This is the worst named company ever! Should be called extremely Unhappy Days.I used the Meet and Greet service at Heathrow T2. On arrival, the first phone number to call them didn’t work. Eventually got through on the second one – they claimed that they tried to call me to confirm arrival but that I had given them the wrong number (miraculously, on my return they had the right number!). They said it would take 20 minutes after the allotted time for someone to meet me. An unprofessional looking woman did meet me and took the car. That hiccup on its own was fine and would not warrant a bad review, just average.Upon return, my flight arrived on time and I was with my baggage 20 minutes after landing. Perfect.Now, however, the first number to call for pickup went straight to answerphone and the second straight to voicemail with a full voicemail-box!I tried for over one hour and couldn’t get through to anyone. Imagine how that would make you feel...I was about to call the police to report theft of my vehicle, but something made me decide to walk up to level 4 of the car park, where there were manned desks for other Meet and Greet companies. Fortunately, one of them knew Happy Days and said this was happening to several people for the past week. He also had the phone number of one of the representatives, whom he kindly called and they confirmed they would pick up in 10 minutes.Had I not met this helpful chap, I was about to call a taxi and hand this matter over to the police.A few minutes later, one of the reps called me (using my number that they claimed not to have before) to say he was on his way. On meeting them (there were now three of them together), they complained that I should have called them and were surprised that the phone numbers on their booking sheet instructions did not work – I have checked the following day and they still don’t work! This is a very simple business to operate and you have to be grossly negligent, stupid or simply not care about your customers at all to get it so badly wrong.They had my full flight details and could easily have confirmed that the flight had arrived on time, and contact me but failed to even try. This is appalling and unprofessional and stress that you do not need after a flight; I was getting worried how I would get to work the next day. True, they’re cheap but I would never use them again; spend more elsewhere for a better service. I very rarely write reviews, but I don’t want other people to go through what I did. AVOID AVOID AVOIDBy the way, it was also impossible to get through to Skypark Secure, who I booked through, so they are just as useless at dealing with problems like this. They need to review who they are willing to act for as it is their reputation that is also at stake.
First of all we were asked to park on the drop off area, not the car park. We did arrive early but the driver finally appeared 24 minutes after our scheduled arrival. He says he’s tried to text and call but I’d constantly been trying to call. 50 attempts were recorded on my mobile - I spoke with someone (different) people about six times and got told the driver would be x no of minutes etc.... load of rubbish! I checked my phone to see if the driver was lying and saw he had done both but strangely enough that was immediately before he got to us. He hadn’t been looking for us as he implied!!What is concerning is that the camera was removed from the dashboard and unplugged. I wonder if that was so we couldn’t see where the car went/was parked up.AVOID LIKE THE PLAGUE!
They arrived 30 minutes late to pick up our car from the airport when we were leaving the UK and when we arrived back, we were waiting another 30 minutes for them to drop our car off. They said to ring them once we had landed, but we still had to wait 30 minutes once we were outside waiting for our car. Quite unprofessional
AVOID, DO NOT USE. Repeatedly lied on calls about expected time of arrival at both pickup and dropoff. Honest expectation management would be appreciated, especially when travelling with very young kids. Totally inept. Lots of competition, so use one of them instead.
Terrible experience on drop off and pick-up! Had to wait for almost an hour with the little ones waiting on the terminal and wondering what is going on. No communication at all. Phones numbers blocked. Did not feel like anyone from happy days was feeling apologetic about the while thing. Better pay a bit more an use any other reliable services. Avoid!
Appalling. No other word to describe this company. Lied to, phone put down on us then block my husbands number. Two hours and twenty five minutes and skypark tell me this is an upgrade?? Ended up having to call the local police as was looking likely that we weren’t getting the car back. Romina, Gill, John...named and shamed for the constant lies about where our car was. No idea why skypark are using this company. Complete cowboys.
Only choose this Parking service if you are happy to miss your flightWhen dropping my car, the driver arrived 30 mins after ETA. If there was any traffic issues in M25, I would have missed my flight. On arrival the driver brought my car 50 mins after ETA. The lady who drove the car, I am not sure if she has a valid manual driving license. I felt that she might not even have a valid license or is not an experienced driver seeing the way she parked the car. The management might have forced her to drive as there weren't any sufficient drivers. I wanted to challenge her, but since it was very late and kids were very tired and cranky had to return home. Thankfully the car was relatively alright.
TERRIBLE SERVICE. Arrived at Heathrow T5 and called as instructed. Told to wait 10-15 minutes and no body came. So called again.. and again.. and told 10- 15 minutes each time until 1 hour later the driver turned up. On our return we phoned to be told again wait 10-15 minutes. But again nothing. So we proceeded to call 4 more times every 15 minutes, to be told your car is nearly there, your car is on the motorway, your car will be 5 minutes. On the final call I was told to stay on hold (but I wasn’t actually put on hold) only to over hear the whole conversation identifying that the car had never even left to go to the airport, as the ‘designated driver’ had decided to go home. Finally We got the car around an hour later. If they hadn’t lied about the whereabouts of the car we would have been more understanding.
Absolutely appalling company. We booked a meet and greet service. Followed drop-off instructions only to be told we now needed to be on Level 5 at terminal 2, not level 4 which is what you are supposed to use for meet and greet service. We filmed and photographed our car before we left it with the driver. On return we had to call 4 times and waited over an hour for our car to be returned. Lots of excuses made about traffic problems. The car finally arrived and the bonnet was not closed properly. The driver immediately said that was how it was all along. We showed her the video of the car and she accepted it had been damaged. She called the office and the "owner" said that they had not touched the bonnet. When we said we had video evidence, he then changed the story to say that they had to open the bonnet to charge the battery and it wouldn't close. He then blamed us for having an "old car" and it was "wear and tear." Lies and denial rather than help to solve the problem. So, the driver had driven our car 14 miles with the bonnet not closed properly putting her own life, her passenger and other road users at risk. She didn't tell us that the bonnet was broken so if I hadn't spotted it we would have driven an unsafe car too. In the end, the driver left us in the drop off zone of terminal two with a disabled child and an un-driveable car. We were told to write an email but what is the point with this useless company who do not care. We had to call our car rescue company out. AVOID AVOID AVOID.
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Happy Days Parking | Heathrow Airport Parking
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