home-insurance.halifax.co.uk

1.3
1.3 Based on 201 reviews

It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853....

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Average Rating

1.3

/
5

201 Reviews

5 Star
7%
4 Star
0%
3 Star
0%
2 Star
1%
1 Star
91%

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DcEndercreep
Rubbish company

Rubbish company. Would not go with them again. Had roof tiles blown off and surveyor came around and said no they won't cover it as it was classed as lack of maintenance with the tile mortar!!!! Apparently in the small print it states this. Couldn't see it.

1
Date of experience: Jan 23, 2025
matthewborgert
Halifax Insurance Avoid

Halifax Insurance - AVOIDThey will do anything to not pay out and the customer service must get a bonus for saying no as she was so happy giving me the bad news!! I stupidly didnt realise my Hob came under buildings insurance and not contents so my fault but she was pleased to say it wouldn’t have mattered they still wouldn’t have paid out because I broke it by cleaning it!!! Apparently cleaning makes insurance nul and void.I will not recommend them and will not be renewing with them. I wonder whether there is any point to insurance at all. The terms and conditions are book size.

1
Date of experience: Jan 11, 2025
Quincy Cook
DO NOT USE FOR HOME INSURANCE

DO NOT USE FOR HOME INSURANCE. I WOULD GIVE MINUS 100 IF I COULD . THEY WILL FIND ANYWAY TO GET OUT OF A CLAIM . I HAD Q LEAKING ROOF AND HAVE BEEN INTO THE POLICY FOR YEARS AND WAS DECLINED BECAUSE IT HADN'T RAINED 25MM IN 24 HOUR PERIOD ABSOLUTELY DISGUSTING SCAMMERS

1
Date of experience: Jan 07, 2025
I accidentally broke my TV

I accidentally broke my TV. The claims person was completely amazing and dealt with my claim straightaway and the whole online process was also very easy. Thank you so much Rebekah, for making a very stressful time less stressful

5
Date of experience: Jan 06, 2025
Theodore Sanders
What an absolute shower of a company

What an absolute shower of a company. Rubbish. Never again. Gutted I had to give one star.

1
Date of experience: Jan 04, 2025
JS30
We're *still* dealing with the…

We're *still* dealing with the nightmare Halifax caused when someone hit our car (years later). They were impossible to contact, lost the car for months and (as a result) incured a huge amount of car rental costs. I used to have several insurance policies with Halifax but have now cancelled all of them.

1
Date of experience: Jan 01, 2025
Merrilyn Ross
First time have made a claim off my…

First time have made a claim off my insurance. Reading all of the negative reviews I was very sceptical about the whole process. MBNA made the process really easy and straightforward and I just want to say thank you and to Owen Pugslay who helped me load documents for my claim. Thanks Mbna a fantastic service

5
Date of experience: Dec 23, 2024
Yvette
Unacceptable level of service

I have been with Halifax Buildings and Contents insurance for several years but not had to make a claim until a water leak which damaged a wooden floor in October 2024. Despite a prompt claim and providing information multiple times, I still do not have a date when the remedial work will start, what work will be done and how long it will take. The personal claims handler assigned to the claim seems to take no responsibility for resolving the issues. Halifax say they have only one contractor in my region for managing out the work, so one wonders how many other claimants are in the same boat. A formal complaint about poor service has been upheld by Halifax but that has made no difference to actually getting the work done.

1
Date of experience: Dec 20, 2024
Obadiah B.
Check your renewal premium

I am satisfied with the service Halifax offer but not the renewal process. Our renewal quote came last week and was £433, up from £366 last year. I went to their "myrenewal" website and with 1 click it went down to £377. This is a warning, particularly to people with relatives who might not be computer literate, to go though this process as they say "As discount is not always available we are unable to automatically apply it to your policy but your intial price is always in line with what we would charge to a new customer so you are not being charged more or treated unfairly." As an ex computer programmer I treat this statement with the amount of salt it deserves.

1
Date of experience: Dec 17, 2024
Jemmy
Terrible.

Terrible.Had a water leak and was told someone was coming for 12 hours."On their way just 2 more hours"Never came.Avoid.Useless waste of money. Borderline fraudulent selling of "emergency cover"

1
Date of experience: Dec 10, 2024

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