Review Time
Avoid this isurance . Its a joke. Dont like to pay for genuing bath leack.my diabled parents are without a bath and showers for 8 weeks. I am goibg leagle and reporting to fca. Very poor servixe. And staff dobt log anything on system. One agent dont know ehat eas said on las call.. poor.
⁸No surprise the rating on here is so low. We are in our 5th week of our insurance claim after coming home from a holiday to water pouring through our bedroom and ceiling down, dropping into livingroom. Such a shock. The Home Emergency where awful wanted to come next day, we got our own plumber. Revival and Halifax keep going back and forth. Builder been but can't start until costings agreed. We are constantly chasing, awaiting complaints team to contact us. We had a visit from a Field Consultant who said he'd movevthings along, no contact for him, actually not sure why he came out. Its absolutely appalling. Do not take Halifax insurance. So disappointing and frustrating. I'll be on the phone yet again tomorrow. Can't see anyone coming this week. I am quite embarrassed 20 years ago I sold this policy in branch as it was one of the best, not now.Week 6 now and just keeps getting worse. Guys removed my ceiling causing further damage and further delays.
We had an accident in one of our bedrooms where a wardrobe fell onto the radiator knocking it off the wall and causing a leak and damage to the wall and causing us to lose hot water to the one and only shower and two radiators.I made the claim on the day and waited three days to be told that we are only covered for a leak and not a leak caused by an accident?? This has to be the worst company I have ever encountered and will be cancelling my policy ASAP!
Won’t be renewing! Tried to claim on the home emergency cover to be told unless the leak from the drainage pipe into the house is a constant leak they won’t cover it. I explained it’s sewage and it’s only constant when it’s in use but to no avail, they don’t want to know.How can it be a constant leak on something that doesn’t have a constant flow through it?
Home emergency cover is a JOKE won’t come out even though I can’t put my electric on in case the house burns down. But of all my electric had gone off they come out!! Paid in to this for years for nothing. Now my freezer is melting I’m at in the dark with heating etc
Have Home Emergency Cover through my Halifax Ultimate Reward account, used it when my home had a dangerous electrical fault. Firstly it is mis-selling to call it Home Emergency, we reported the emergency at 5pm, chased at 8pm promised an update (however we hadn’t even received acknowledgment message at this stage) by 10am the next day so had to stay at property overnight which was stressful. 10am came and went and still not even a text acknowledgment. Called again at 10.30 and got my first text finally confirming the job had gone out to an electrician and to wait for contact. Can’t even promise this will be today. Please don’t take this cover. Leaves customers in dangerous situations.
Took out car insurance last customer service was good I was happy Last week had the renewal it's nearly trembled spoke to customer service The devil comes out from hiding never never get anything from this so called insurance and the trouble is I bank with them not after this week
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.
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