Review Time
Our kitchen ceiling collapsed due to a leak and the claim with Halifax couldn't have been easier. After uploading pictures and a quote for repairs, the money was paid in a week. Thank you to the brilliant Chloe in Claims and well done Halifax - so much better than other insurers I have had to deal with!
Absolutely useless, they put every obstacle under the sun in your way to stop you claiming!!! Advisor was very condescending too. I will cancel my policy with immediate effect, and would never insure with them again!!!! Not surprised all their reviews are awful based on my experience with them they are all true!!!!
Started a claim on 22nd July and still waiting for a responce, everytime I call for an update I get told you will get a call back in 2 days. The claim handler that came on a home visit treated me like she was a MI5 agent. I will never use Halifax again avoid at all cost.0 STAR
Four floods in three years.Without the help and support of our Assessor, Andy Burrows, our home would not be the warm, dry and comfortable as it is. Andy took great care to support us from a mental health welfare point of view along with listening to our concerns and acting on surveyor recommendations. This over the full four years it took to strip out the damage, dry the house and reinstate through the “Build back better” scheme which we were lucky enough to be on the pilot programme. We cannot thank, enough, Andy and the team at Halifax Insurance for his help and understanding, especially regarding the specific needs of an older property.
No update, no communication, my claim was registered as complete on the bank home manager yet nothing had been done. Haven’t had hot water since Friday, I have informed customer service I live with a vulnerable child and it’s a health and safety issue but this has been ignored totally
Absolutely unbelievable - Halifax have left an 85 year old woman with dementia with a rejected insurance claim when a tile dislodged on her roof in a storm and her living room ceiling collapsed - ALL WHILE SHE WAS AWAY ON HOLIDAY - she is naturally distraught having never claimed on her insurance in her life and being made to feel like a scam claimant. Furthermore they say building and contents means if they decline roof repair then NOTHING is covered as it is a joint policy. SHAME ON YOU HALIFAX. What is insurance for if not an event like this? They used receipted evidence of previous maintenance to take the view that the roof was not maintained and sent an extremely rude loss adjuster who identified a dry old stain as the current issue and was rude and abrupt to an old lady with dementia who could not follow what he was saying. SHAME ON YOU HALIFAX.
I had a house insurance with Halifax for a year. The renewal quote was 15% higher than last year for no reason at all. I had not made a single claim. It's a good job I had stopped auto-renewal.I am now insuring with another provider which is costing me less than what Halifax quoted me the year before. (23% savings).Don't put up with cowboy tactics and poor service. Change your provider.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.
