Review Time
Do not use Halifax for home emergency insurance. I experienced a Water leak at home so called for assistance to be told that they can’t help me unless I can stop the leak. Really defeats the purpose of paying for the service in the first place. Avoid at all costs. Will not be using again in the future.
We tried to make a claim for damage caused by snow last year. Worst snow we have ever had with over a foot covering the roof. They said we wernt covered because the snow wasnt deep enough!Am in the middle of another claim now for rat infestation that isnt going well. Insurance is supposed to give piece of mind is it not. All Halifax Emergency cover does is add to the stress.They only charge £58/year. Charge a bit more I say but invest in customer service and actually supporting your customers when they need you
Absolutely ludicrous service by Home Emergency service which is one of the benefits of Ultimate Reward Account offered by Halifax. No electric, heating or hot water with a vulnerable 94 year old adult. 25 hours later and still no appointment for an electrician has been received. I have spent hours on the phone to the insurance only to be put on answerphone waiting for an agent. Halifax’s response when i raise a complaint is you will need to speak to the insurance to get them to tell me when the electrician will visit. Can someone please tell me what constitutes a “home emergency”. When you turn on the trip switch at the fuse box there is smoke coming from it so it is also a fire hazard. Whoever negotiates these third party contracts at Halifax needs to be accountable as they charge £19 per month for this “emergency home insurance” along with other benefits. Supposed to be a 24 hr service but i cannot speak to them because they are closed until the morning. Do you think it appropriate to invite them to my Father in Laws funeral who may die of hypothermia of this so called emergency service! Shame on you Halifax PLC and AXA Insurance company.
Contacted Halifax insurance re small claim. I could not access my house a key wouldn't turn. I had to get an emergancy locksmith who gained access and fitted a new lock. Call handler said they would not honour the claim as the lock was faulty??. Is that not the point??Long conversation regarding the ludicrous refusal. Customer service awful. I'd worry about claiming for a major incident
Earlier this year, 2 squirrels dug into my guttering causing water ingress from the gutter to my bedroom wall. I contacted Halifax and I got a response that vermin damage isn't covered. However, the AZP Home Emergency cover DOES cover water ingress caused by pestilence but Halifax said they'd looked across both polices and, because Halifax had taken so long to answer my claim, AZP could no longer cover it as a Home Emergency!Then, last month, I was feeling very ill due to my disabilities but had to attend an early medical appointment - I opened my front door to let my assistance dog go for a wee in front of my house but, partly due to my being half-asleep and partly because my dog dragged a squeaky toy out with him, I heard the front door Click-&-Lock behind me with keys on the INSIDE of door lock... I was locked out! My neighbour was up and he let me and my dog sit in their house to call AZP Home Emergency line and, when the call eventually got out through to a human, they asked a few questions before telling me that, because my house was effectively secure I'd have to pay £200 on-the-spot - my wallet was inside the house - plus, after paying, it was "up to a 24-hour wait after payment before they could send a locksmith out. These 2 Halifax Home Insurance plus AZP Home Emergency policies are absolutely useless as both will reject any claim on the basis that the other policy is liable - Halifax says AZP covers it and AZP says Halifax covers it - I was sold this policy as a single cover policy for Building & Contents Cover with Home Emergency.I've held buildings & contents insurance on my property for the past 30 years but the last 2-3 years with Halifax Home Insurance has shown their policies to be AWFUL!
Don’t even consider to Have an any kind of insurance with HALIFAX we’ve got home insurance with building and contents and away from home! What a stupid mistake I’ve made I wouldn’t recommend them to my worse enemy! Because when you need to make a claim!! You’re nothing but a ( criminal,fraudster,liar,worthless low life who worth nothing)) this is exactly how they make you feel and treat you like one!
On the phone for two hours been passed on and on and on repeated the same thing 7 times until I cried and gave up, they have no intention off helping you with a claim, the first advise was to remove the boxed in plasterboard so they can come and stop the leak only to be told that was the wrong advise and now I am responsible for what they told me to do, they don't want to take the blame so they passed me on until I gave up ! I'm now going to take them to a claims court and demand all my money back and sue for the damages, these are not a professional company and Halifax is not there true name !
Claim your business profile now and gain access to all features and respond to customer reviews.
It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.
century21.pt
fusionmarkets.com
keysavvy.com
aqrefx.com
perrybishop.co.uk
bunq.com
greystar.com
thefundedtraderprogram.com
credova.com
decentmortgages.co.uk
