Review Time
I honestly wish I’d come on here before I took out my insurance with these con artists, reading the reviews on people’s rejected claims just so similar what has happened to me, blame on wear and tear and lack of maintenance, no regard for the customer what so ever and just so focused on not fixing or paying out for legitimate issues! Any one new reading this DO NOT get insurance cover with these my policy will be getting cancelled tomorrow complete con artists if there was an option for 0 stars they’d be getting that.
They seem good. But trying to contact them for a slight change in the policy is a nightmare. Have 6mins of questions to get through before finding out how long the wait is (usually very long). I won't be renewing my policy just because of the poor customer service. I have my banking and mortgage with them but my insurance is going
I am writing on behalf of my father, who is 82 years old, regarding an unresolved bathroom leak at his property.The issue was reported on the same day it occurred. Halifax initially responded promptly by arranging for an assessor to attend; however, this took place approximately 58 days ago ( 8 weeks ) , and since then there has been no meaningful progress and limited communication.Throughout this period, my father has been required to repeatedly follow up for updates. Despite his efforts, he has received inconsistent information and no clear guidance or resolution. This lack of communication and accountability is deeply concerning.Due to the leak, my father has been unable to use his downstairs toilet. As a result, he must rely on an upstairs bathroom, which is physically demanding and inappropriate given his age. Expecting an 82-year-old individual to manage in these circumstances for 8 weeks is unacceptable.The standard of customer service provided in this matter is extremely disappointing. A delay of this length, combined with poor communication, falls well below reasonable expectations. Halifax should—and can—do better.I would appreciate urgent attention to this matter and a clear update on the next steps toward resolution.Claim number - 700164154On behalf of my father
Their Home Emergency Cover is anything but emergency cover. My story is pretty much the same as everyone else so no point in repeating things, suffice to say policy has been cancelled as it is simply worthless. As for the guy I spoke to - he needs to learn customer service skills.
Just waited for 45 minutes to speak to a person about changing the account to which my premium is charged. Why can I not do this online? This is 2025, not 1975.When I first did business with HBS in the early 1970’s they were a first class organisation you could trust with your money. Sadly, over the last few decades they have lost their way, are no longer customer focused and you need to be very wary of some of their underhand practices.
Absolute nightmare to deal with. The DD was set up and they have not taken out. Had 3 letters confirming everything is fine for DD and not checked ( as trusted them to take out as normal) but no. Passed from pillar to post over 3 hours and had a very unhelpful member of staff who was rude. Worst company ever dealt with and am going to terminate as there must be better ones out there. Complaint not resolved either. Shameful that Lloyds and Halifax would even be linked with this firm. Very disappointed.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.
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