Review Time
Took out car insurance last customer service was good I was happy Last week had the renewal it's nearly trembled spoke to customer service The devil comes out from hiding never never get anything from this so called insurance and the trouble is I bank with them not after this week
I’m very disappointed with the outcome of my insurance claim. It was rejected on the basis that the damage did not meet the insurer’s “storm criteria,” despite the impact being significant to my property.The explanation provided felt overly technical and lacked transparency. I was left feeling that the decision was based more on strict definitions than on the actual circumstances of the damage.Overall, this experience has left me questioning the value of the cover and the level of support offered when it mattered most. I would not recommend Halifax Home Insurance and will certainly not be renewing my policy with them. I've been with them for several years and never claimed - we feel so let down.
I live in Cornwall and after the recent storm in which we experienced 80mph winds we lost several roof tiles,we had a assessment from a appraiser appointed by Halifax who said the tile loss was due to us having moss on our roof . Absolutely unbelievable.
I've lived at my late Father property for decades, the policy was transfered to his executors after his death over thirty years ago. I'm the current owner and only recently had a letter from Halifax to discuss current ownership status. I phoned them and after wading through numerous menus and recorded warnings messages about how they would share my data etc. I eventually got through to a human. To cut a long story short I was told that the cover would cease mid January. No attempt to switch it to my name or offer a route to make it easy for me to continue cover. No attempt to pitch an alternative package. I was just told it would cease and I'd have to find my own insurance. I have paid the insurance without missing any payments or claiming. I'll point out the lady I spoke to was pleasant and curteous albeit matter of fact. I guess you already know but if anyone like the Halifax tries to sell you the idea that they are customer focused ...it's not the case. Please don't be loyal and don't believe "we are all there for each other" approach. We are just numbers and such companies are machines that run the numbers.
I would be very wary of the halifax home emergency cover insurance.There is a key exclusion which is mentioned only twice in the entire document. And it is not mentioned at all in any of the online information you have to go into the policy. And do a search for 'trace'.All of the information you read about it makes you think that if you had a burst pipe, they will come out nd remedy the matter and make your property safe, secure.This is not necessarily the case.Because if they cannot visually see where the leaking pipe, they will not do any work.And they insist that you get a third party to come out to trace the leak before they will come out to do any fix.If you had a leaking radiator absolutely brilliant, they can probably see the leak.And they can fix it, and this is something that happened A few years ago for me and it was great.This year on christmas day, water starts to leak through the ceiling in the kitchen.They will not offer any assistance whatsoever.Unless I first find a plumber to come out and locate the leak, and then they are willing to send somebody out to fix it.Absolutely, this is in their terms and conditions and you cannot dispute it whatsoever.This effectively means, however, is it.If you have a leak and you cannot visually see it there are no use to you whatsoever, because if you have already taken time to get a plumber out to do the tracing, then he might as well as fix it. Your alternative is to start hacking holes in your own ceiling, risking life and limb, because you don't know what's up there, you don't know where the electrics are.You don't know what could possibly happen.I phoned up they could not get to that question fast enough. They were desperate to get me off the phone Because they knew that it needed to be traced.I have had the good and the bad of halifax, home emergency cover and I would say that it is not actually worth a great deal when you truly need it for something that is a real emergency.So if you want some sort of cover where they will fix something that's visible, then I suppose, it's not a bad price.But when you are really in trouble, the halifax are not there for you.
Can’t believe a company providing such an important service in 2025 only communicates with its customers by snailmail. Having negotiated a new renewal price online I assumed I was covered from my renewal date on 27th Nov. But just received a letter today (19th Dec) confirming cancellation of my cover as the card details they had didn’t work. Supposedly sent me a letter ON THE RENEWAL DATE saying card had been refused so I was not covered. No phone call or email for an instant card update (I’d forgotten the card had been renewed - ironically a Halifax Credit Card). I never received the letter - even if I had it would have meant a few days of no cover. Instead, I’ve had no home insurance for almost 3 weeks. All sorted now (after a long panicky wait on the phone). I asked for my communication preferences to be changed to email or text but they only use postal mail. Seems archaic and potentially disastrous for us if we’d needed to make a big claim in the last 3 weeks.
Listened to 5 minute intro before being told very busy and would be a wait of 10 minutes. Waited and after 11 minutes they cut me off. I was phoning obo my partly blind/deaf 102 yr old mother in law. She can't work a computer and can't see to input dob, post code or policy number. Same a year ago - tried to query 30% increase - but needed to speak to her to get ok for me to speak. She couldn't hear them
Terrible company. No way to contact them. Have to listen to an idiotic AI phone system first for 5-10 mins and then finally you get through to the queue and nobody every answers -and this is for me to give them money to add something to my policy! god knows what it would be like to claim!
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.
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