Review Time
Terrible recruitment practice and store manager is absolutely unprofessional and arrogant. Store manager is very bad in work ethic and he should get terminated by the Hugo Boss. His such character is no place in any type of professional workplaces. Very uneducated personality.
I just wanted some cufflinks and because they were late with delivery they wanted me to stay in and sign for some 35 quid cufflinks. Absolute joke, just post them! Customer service wouldn't cancel the order. Nothing they could do. Terrible service
Terrible service...over 8 business days no update on the order. This is the first and last time I am purchasing anything from this brand online. It's a big red flag that a brand like this is so irresponsible and carefree when it comes to customer satisfaction.
I purchased a pair of jeans, along with some other items from Hugo Boss store in Braintree, UK before Christmas 2021, paying cash for the goods.This store is not local to me so I have to plan my visits. At the beginning of May 2022 I noticed a split in the fabric in the seat of the jeans. I returned to the store on 3rd June and met with resistance immediately from the staff who stated that I was outside of the 6 month guarantee period. When it was clear that I was still within the 6 month guarantee period I was told bluntly that nothing could be exchanged without "proof of purchase". I do not keep cash receipts for months on end (who does) but the store was insistent that I direct the matter to the Customer Services team via email. I met with the same stubborn insistence that a "proof of purchase" was necessary and was asked to provide the date of my visit, the exact amount of my transaction and photographs of the care label so that they could make enquiries. The failed to find my transaction, I wonder if they ever searched and then bluntly refused to assist stating "Customer Service Policy". The inflexibility of the staff from the very beginning of this issue, the rigid stance taken by "Customer Services" and the sub standard quality of the item means that I will not be purchasing any items of Hugo Boss clothing at any time in the future. I recommend that nobody uses this brand at all. Poor quality from start to finish!
Bought a pair of pants in the H Boss store In DK Ringsted - whiteout personally information, that they was not possible to wash. After one time of use - they was ruined.The shops reply was sorry, You could have read the label. That became my last Hugo Boss Purchase!Web stores do just the same insufficient information cheaper.
I had extremely unpleasant experience shopping at the boss store at the David Jones Sydney. The salesperson tried to sell me the jacket from the display with some searches on the buckle. I have asked for the new item, and she said that the new one is available in the Boss store at King Street and she is going to get it in 10 min. After one hour of waiting, she returned saying they didn't have it. So I have asked for a refund. Then I went to the boss store on King Street, and the salesperson said they had just sent the jacket to David Jones. I have explained what just happened and the salesperson at the boss reassured me that they just sent the brand new jacket to the David Jones branch. And she offered to bring it back. I have accepted her offer and waited for another half an hour. Finally, they brought the jacket nicely packed and I paid for it. Only at home Ive discovered it was the same jacket from the display they tried to sell me in the first place. If this is the boss sales practice, that it is appalling and disgusting. I do expect an explanation. Best Regards
Genuinely believe this is just the product quality at this point. I must of spent over 2k regrettably on this clothing. Every single piece ripping. For example the joggers. Rips within the fabric a week after purchase, EVERY SINGLE T SHIRT. Tiny rips within the fabric. The last straw today was seeing the brand new top babe tiny holes in, 2 days after getting it. Just :|
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With its brands BOSS and HUGO, HUGO BOSS covers all the main fashion areas for women and men. Shoes and accessories, fragrances, glasses and watches, complete the collections. Commitment to sponsoring sporting and cultural events round off its communication.
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