Review Time
Absolutely disgusting service and staff at group 1 jaguar landrover Chester are all full of crap. Simon, billy you should be ashamed of your selfs. Professional car salesman definitely not. These 2 guys lied to us through out the whole process. We purchased a Range Rover evouque used paid for in full for cash. They sold us the car with 3490 and was set to collect our car a week after payment maid in full. Got a call to say they can’t let us have vehicle because they was having issues world wide with being hacked etc. The car was an x demonstrator but we wasn’t told they was still using it and allowing customers to use our vehicle etc. phone calls are recorded so don’t think you can blag us with saying you clearly told us this would be the case billy boy. You lied here and never told us anything in regards this. We phoned a week later only to be told by billy we looking at getting vehicle in another weeks time so we sold our vehicle as you do. Then we told sorry, no the managers have said no we can’t have it because billy doesn’t have a replacement vehicle. Lol we owned it when we paid it, not our problem. We sent countless emails only to be ignored by billy and even phone calls not being answered as they knew they had took the mic here. Then Simon got involved basically blagging us with there rights etc and we can’t do nothing about it etc. We got £500 refund to cover expenses after we sold our car only to be left short with no transport to get my disabled mother in law around and the kids to and from school. Simon said I’d get refund before eventually getting our car back but the refund never came. A week later and still no refund so again lied too by Simon feeding us a load of crap. This my second vehicle from landrover in just over 1 year and we never had any issues with Marshalls in Peterborough. This is far from over billy and Simon. I will never purchase a car from landrover ever again after this experience. When we eventually got our car it had 3000 extra miles in the clock but I purchased it at 3490 not 6490. Stay away from these people and this garage and billy said he did want us to have our vehicle but the manager had said point blank no, they can wait till billy gets a new one. I’m now following the correct directions of my solicitor and the ombudsman to sort this whole mess out as I’m disgusted with everything they’ve done and how bad we’ve been treated. This is far from over. Stay away from this company in Chester and go any other dealership because they lie and blag you from the word go. I will update this process once things get sorted out. You can’t treat customers like this and think it’s ok. You wouldn’t have a job if it wasn’t for our custom so at the very least you should be open and honest no matter what. It took 3 weeks for them to let us have our vehicle after it was paid for in full but after payment they used it against our knowledge and used it for financial gain.
We purchased a Jaguar F-Pace in July. It broke down within weeks and has now been off the road for nearly a month. The dealer (Sytner Northampton) has been slow, uncommunicative, and misleading about the car’s specification.When we escalated to Jaguar directly, they refused to get involved, stating it was purely a dealer issue. For a brand that markets itself as “premium,” the lack of accountability and aftercare is astonishing.Jaguar Land Rover appear happy to take your money, but when problems arise, they wash their hands of responsibility. Not what you expect from a premium brand.Would not recommend Jaguar.
Well my car was fine (only 2 years old and spotless) till I sent it for a service at Stratstone Landrover Newcastle. I paid £1300 for service , tyre and brakes which was no bargain. Then they returned it to me stinking if blackcurrant vape. I cannot get rid of the smell and I can’t bear to sit in the car - it is basically trashed. Then they claimed they couldn’t smell it (of course not?!!)….so they won’t sort it out. I am beyond furious…..ps hybrid sport and very happy with it before now. Anyone who vapes want a new car??
Our experience with this company, particularly the Watford branch, has been nothing short of a nightmare. For almost three months we were strung along and misled by one of their employees, who kept lying and is the reason our car has been there for so long. None of his work was supervised, and he continued lying for months. When we raised this, the manager failed to take any responsibility for the employee’s mistakes and eventually told us that he had left the company and that everything he told us was lies. That in itself is shocking – but sadly it only gets worse.Our vehicle is under warranty, yet they still refuse to fix it. We have been left without a courtesy car for months, forcing us to spend thousands of pounds out of our own pocket on alternative transport and replacement vehicles. The financial and emotional stress this has caused is beyond unacceptable.What makes this even more outrageous is the complete disregard for customer safety. When we first attended the branch, they attempted to hand us a replacement car with a tyre that had a huge chunk missing. This was not only unsafe but completely illegal to drive on the road. If we had accepted it, it could easily have led to a serious accident. This alone shows the level of negligence and the danger they are willing to put customers in.The Watford branch has lied, misled, and acted unlawfully from start to finish. They continue to withhold our vehicle without resolution, and every step of the way has been marked by dishonesty and negligence. It is hard to believe a company can operate like this, but it is the truth. We have even been advised to seek legal action. This branch should be investigated for their conduct. They have put lives at risk, cost us thousands, and left us with nothing but stress and wasted time.I strongly urge anyone considering this company – especially the Watford branch – to stay away. Crooks, liars, and dangerous. Avoid at all costs.
Car needs replacement engine after 48,000 miles. JLR comment “ JLR do not specify a fixed lifespan for individual vehicle components, as wear and failure can occur unpredictably due to a variety of operational and environmental factors”. Total cost for replacement engine £21,400. Since the market value and remaining PCP is £22,000 not worth getting fixed. Scrap after a few years. JLR will not contribute towards the cost to repair. Overall very disappointing experience.
My feedback is directed at the Trafford park Manchester branch. Shame really as I have had positive experiences previously. Namely Laura and Mia. Apologies if spelt incorrect Unfortunately my most recent experience is extremely negative. The poorest customer service I have experienced to date. My Jaguar E Pace was in for warranty work 3rd time same issue …. Anyway from start to finish JLR adviser Musa was far from helpful seemed disinterested from the start. Almost telling me I would need to pay and this is the price …. I informed Musa it was warranty work as it states in your notes. He looked at me like I was insane…. And states “ See what they say” 👀 excuse me? It’s the same issue still not corrected…. Anyway 2 days later a txt “ cars ready “ No call or details no explanation as to why, what the fault was etc. anyway I head down to JLR Trafford park. I hate this saying but I genuinely was treated like a 2nd class citizen. Ignored on arrival and greeted by the gentleman clearing vehicles with “ here is your key sir I was told to pass it you “ I looked over confused. He could tell… respect to the gentleman he stated “ poor service I know sir very poor” And I left still unsure what’s happened or been undertaken to my vehicle… later to receive an email with a free health check complete asking do I want the working completed? Rather late JLR Iv already left many hours ago. Last time I buy from JLR stay clear overpriced and poor service. Back in 8 times in total in under 2 years. Service 1/5 Coffee 4/5 Car wash guy 5/5
JAGUAR LAND ROVER PONZI APPROVED USED CARS (case number 8001401815, management light on)I bought a Used Range Rover E vogue (Full Payment) in September 2024 with a one year Approved Used Warranty by Jaguar Land Rover. Shortly after 6 months the engine management light came on and I reported it to the dealership. I was advised to take the car to William’s land rover in Manchester where it was discovered that the DPF is faulty. I reached out to the branch in Stockton, and I was advised to bring the car in, and they will repair it as the car was still under warranty. I was advised that they will not recover the car as it was still drivable. I took the car to the dealership in Stockton and paid my own transport back to Manchester. I was not given a courtesy car and had to pay for my own logistic for over two weeks. In the third week I went to Stockton to speak with the Manager and the service manager but all I was told was that it was JLR responsibilty. I ended up taking my car back to Manchester without been repaired as I was told that Jaguar Land Rover (JLR) declined the good will gesture which the salesman had promised me hence why I drove the car to Stockton.I then rang JLR while I was in the branch and I was told that they will not contribute towards the repairs and that DPF is not part of the insurance. My argument was that you gave me a one year approved used warranty which I paid for but the car is now defective, and you have declined to help.I left with my car and wanted everyone to know that Jangua Land Rover Approved Used cars are just a way of scamming people. I have paid for uber for over two weeks. I also paid for train to Middlesbrough twice without been re-imbursed.
The worst car brand imaginable… service costs are a total travesty… highly inflated and such poor communication especially trying to order parts. I will happily sell the fpace in next few weeks and never return to this brand !!!!
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
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