Review Time
Absolutlety terrible customer service, car was at dealer for 9 months of every year waiting for for battery cells. 10 modules rpelaced over 2 years. Ended up buying new car. Put off jaguar for life. Worse customer service ever . They lack integrity and even act unlawfully. Have reported to motor ombidman service, dvsa and had to seek advice. Matter of time before there is a class action.
Title: £8,000 on LED lamps—Land Rover’s quality is unacceptableReview:I bought the new Land Rover Defender First Edition in 2021, switching from a BMW 535D with high expectations. Just two months after the warranty expired, the right front LED lamp failed. Now the left one has too. Total replacement cost? £8,000. That’s not just outrageous—it’s proof of a serious electrical flaw in the Defender’s design.I contacted JLR for support, but was met with dismissive treatment and zero goodwill. For a premium brand, this is unacceptable. Two identical failures in such a short time frame clearly indicate poor quality control. Land Rover needs to take responsibility and fix this, not leave loyal customers footing the bill.If you're considering a Defender, think twice. The car looks great, but the reliability and customer service are far from premium.
I did write about service and repair by the JLR Taiwan dealer a while ago. Obviously, after they have read what I have put up they called and rectified the issue although that took a while. Well…. It has come to the time that I have to do my 50000km warranty service. Booked the appointment, send the car in and done. Did not really took too much of notice of what was done asIt was the last regular service. I did notice that they did something to the brake mechanism but was told all in order. Although I felt something unusual when stepping on the brake. I though because of spare parts being changed, I may need sometime to adjust….Commuting short distances at regular speed was ok. Until one day I have to go a bit longer distance then usual. I noticed that the brake reacts very unusual and it's simply not the way that how the way that the brake wereJerking when stepped on. fyi.. I still have not get around to call JLR Taiwan to deal with the issue for now… as I do not want to get all upset about it😓😓😓😓the service that I so far encountered are so unacceptable I question the technical know-how of these Taiwanese dealers on technical support and if this is always the way that they try to fool their customers and do they ever think what all these will do to the brand and what will be the damage…. worse of all …, they are inconveniencing the customer by getting the car back into the darn workshop for days and not providing alternate vehicle. I really do not understand how JLR Taiwan works 😡😡😡😡😡that’s really stupid I am not sure if I shall call them after he last episode on the collision repair a couple of months agoThese events leave me with not much ofa confident or should I say a very bad after taste on dealing with this brand at all!! This is really nonsensical and unacceptable. I am sure that JLR is not aware of these nonsense and not sure if they are ready to take on all this comments. Good luck and I for sure will let known to the entire world of these events!!!! Could someone from JLR UK really look at what the hack they are doing by these dealers in terms of service delivery and their competency please!! Be reminded that they carry your name at all times and they are ruining your reputation altogether!!! “ GET SERIOUS, DO SOMETHING ABOUT IT ans WAKE UP and SMELL THE ROSES WILL YOU!”
Cyber attack karma , This company has been churning out overpriced unreliable cars for decades ripping people off with major engine failures over and over again and taking no responsible costing customers thousands while there profits sore , I hope they don’t recover
Worst car I've ever owned. As soon as it past 50,000 miles it took a huge dump and has been sitting for a year, I'm still paying for it.2018 Range Rover Sport 3.0 superxharged.• Vacuum lines replaced numerous times.• Both front control arms.• Not a rack and pinion but entire steering assembly.• Radiator• Water pump, multiple times until one glorious english day, the 4th water pump from the dealership!!!!!! Failed, the engine over heated blew the gaskets. No body wants to change gaskets I quoted low end 15k to replace engine with a used. 23k for new engine.Stay away from these seductive suv's
Jaguar F pace. Had the screen death - two black screens/car not starting, have to wait 40 mins before the system resets. Asked for a system update - no one gets back to me, countless emails/phone calls nothingggg. Also they asked me to bring it in for security update. Can I get an appointment - NO. Had the car for 18 months. Broken down with black screens multiple times. Today the car broke down completely. Garage is surprised/but NOT. They’ve had 4 in this week alone. Disappointed newish car, low mileage nothing but problems. ! Then they’ve had a cheek to email me and ask if I want to pay over £2000 to renew warranty
I have a 2022 EPace and notified about In Control subscription renewal due September 25 so renewed on line. Still waiting although paid £260 for the privilege. Phoned to discuss I was asked to provide proof of purchase this was sent, still waiting. This is the second time I’ve had issues with JLR, no wonder they in trouble, it didn’t help if your Customer Service is useless.
We bought a Jaguar XF in June 2024, we were only provided with one key at the point of purchase, and told that we’d need to bring the car back in at a later date to get the second key.We have since contacted the branch uncountable times, spoke to Service and Sales Managers, as well as service desk staff, all of whom have either booked an appointment and then cancelled it, or promised a call back.Over a year later, and we’ve never received a call back, haven’t got a second key, and the branch has now closed down.Clearly customer service is only something Land Rover/Jaguar provide up until the point of purchase
The short story is in 2021 I leased a brand new discovery sport. It had a major oil leak and was off the road for many months almost immediately but luckily was covered by the warranty. 3 more faults, multiple recalls and yet another catastrophic oil leak leaves me with a £10000 bill. So in a little over 3 years and under 30000 miles this car has had in excess of £30000 repair bills. Jaguar Landrover say the faults are different despite never showing me a diagnostic report and won't cover the full costs of repair. This has been going on for the last 8 months and the lease company are also still charging me. This has left me in an impossible financial state and I am unable to find a resolution. I simply do not have the funds to sort this, neither the energy anymore. As a brand how can they operate like this? This is so wrong and unfair, I have serviced this car and taken great care of it. I hope this review can only serve as a warning to anyone who is ever considering buying a JLR vehicle.
I bought my Land Rover Evoque brand new, thinking it would be the perfect first car for my son. It only has 54,000 miles on it, and I’ve already had to deal with nothing but problems.First, there were constant sensor issues. Annoying, but I tried to stay patient. Then two months ago, my son was left stranded when the car died completely – we had to pay $2,000 for a new alternator and battery just to get it running again. That alone was unacceptable for such low mileage.Now, I’ve been hit with a $13,000 repair bill – needing a new transfer case, axle, PCV valve (due to a leak), thermometer for the coolant, and more. Again, my son was stranded on the side of the road and we had to pay for towing. This car has been a total disaster.I still have a loan on this vehicle, and yet I’m being told to either dump $13K into repairs or walk away. What’s worse is, after doing some research, I’ve found tons of other owners reporting the exact same issues – especially with the power drive system and transfer case. This seems like a known defect that Land Rover has not taken responsibility for.This vehicle is completely unreliable, especially for a young driver, and I feel cheated by a brand that markets itself as luxury and dependable. I’m currently exploring legal options, because this is not just a lemon – it’s a liability.Land Rover should be ashamed. If you're considering an Evoque – don’t. It’s not worth the risk and money you sink into it.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
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