Review Time
This is absolutely outrageous. A car with just 120,000 km (74,000 miles), fully serviced at the official dealership, now needs a complete engine replacement? That’s beyond unacceptable. I followed every guideline, did every service on time, and still ended up with a catastrophic failure. This is either a manufacturing defect or a complete lack of quality control. I trusted this brand, and now I’m left with a massive repair bill. Never again.
So disappointed. Appalling customer service - continual issues with AC over the last 9 months.In for a 2nd warranty repair and 3 months later no resolution. We want to hand back the car under voluntary termination but we can't, and no-one can give us any clarity on when the car will be repaired.Whilst it drives very well, the customer service from head office has been poor and whilst the retailer in Melksham has done what they can to help - we are without our car and have no idea of when it will be repaired.We just want to get rid of the Jaguar IPace now and buy a reliable car! 0/10 - WOULD NOT RECOMMEND JAGUAR. Sad as we thought we were buying into a premium, reliable brand with great customer service.
We had a range rover. What a piece of rubbish that was. Diesel exhaust system clogging and having to pay to get it repaired. Needing a new timing chain at 53k km. At a cost of $5300.The dealership tried to sting us every chance they got. No apologies for any of faults. They even waited until the car was out of warranty and then promptly told me that they balance shafts needed replacing. $4600.They are the worst company I have ever had to deal with.
What a scam of a Car Company! I bought my Jaguar from a reputed Car dealership JLR at Huddersfield for 60,000+ and in few months time it started showing alerts of low Coolent level.. took it back before the warranty ran out but they sent me back just replacing the Coolent pipe, without looking at what caused the leak!. Now again in another few months I am being told that the Head Gasket was gone, leaving me a bill for 4000 pounds. & JLR don't want to take responsibility as the warranty had run out! I would NEVER NEVER buy a Jaguar Land Rover & Wouldnt reccoomend it to anyone!.. VERY POOR MANUFACTURERS! & CHEATS!
Own a 2019 Land Rover Sport SDV with less than 39000 miles covered. The vehicle was serviced in October of last year and has been in use daily since then. The engine oil has leaked out of the oil filter and ran the oil to a level where it was catastrophic for the engine but no oil warning light appeared. Called JLR to tell them of my dilemma and they showed zero interest whatsoever. This will be the last Range Rover I will buy as the repair bill is over 15K ! Got zero choice but to have it repaired. Complete crate engine and new turbos are required. What an absolute dreadful product and even worse customer service.
Engine issues on my evoque which, although now out of the warranty period, has only done 29k miles. JLR couldn't care less, local service team never answer the phone and I couldn't even communicate with then through the call centre because they couldn't get in touch with them either. I even went down the route of trading this car for another brand new evoque, despite the issues, yet I got treated just as badly as a potential sales customer! Having put a deposit down and committed myself to a substantial 4 year lease I was given radio silence in return; no thanks for my custom and no response to an email I sent checking everything was ok. When I rang a few days later to check next steps I was greeted with a 'what do you want' tone and the statement of 'i only get in touch if there is a problem'. I cancelled the order and opted for a repair at a local JLR approved garage since I couldn't get anywhere with JLR service dept. Now JLR are refusing to acknowledge the incredibly poor quality of their engines by hiding behind the fact they didn't do the work like that somehow gives them an argument that the work wasn't required 🤯
Range Rover are a disgrace they’ve had my Range Rover with. Recall faulty steering rack for 3 months, no car I have children that need lifts as we live in countryside, every Wednesday they send a email saying they are still investigating yet no courtesy car, too busy trying to shift the blame. Fix the car and buy it and let me have the freedom or a car again
⚠️ Caution for Fellow Land Rover Owners – My Experience with JLR Langley ⚠️I feel it’s important to share what happened with my vehicle at Jaguar Land Rover Langley so others can make an informed decision.My car was in their shop for almost 7 months for timing chain and cooling system repairs. After such a long wait and a large repair bill, I expected my vehicle to finally be roadworthy. Instead, within one week of picking it up I broke down on the highway with a coolant leak.Later inspection showed coolant had been leaking onto the starter motor for some time, yet this was never addressed during their extensive work. It’s shocking that something so obvious was overlooked, especially when the starter motor is in plain view of the areas they were already repairing.When I raised the issue, the dealership denied responsibility. They offered me only a $1,000 goodwill payment toward unrelated damage and insisted I bring the car back for another “no-charge diagnosis.” After waiting 7 months and already breaking down right after their repairs, I have no trust left in them.I am not asking for a full refund, only fairness on the labour costs for a repair that clearly wasn’t resolved. I have now escalated this matter to Jaguar Land Rover Canada and the VSA of BC.👉 My advice to other owners: be very cautious, document everything (including intake photos/videos), and don’t assume that major repairs will be handled thoroughly just because it’s a branded dealership.
I am compelled to share my experience with the Finance Department at this company, as it has raised significant concerns regarding their business practices and transparency.During a recent trade-in transaction, the company failed to pay the remaining balance owed to us and did not provide the necessary paperwork. More troubling, we discovered that a personal auto loan was opened in our name without our authorization or knowledge. As a result, we are currently unable to register our vehicle due to missing documentation and the unauthorized loan. Despite repeated attempts to contact management, we have received no response.Additionally, I have observed that the company operates under multiple DBA (doing business as) names and is involved in several ongoing lawsuits. This, combined with inconsistencies in online ratings across various platforms, raises questions about the authenticity of some reviews and the company’s overall reputation. Due to these issues, we have filed a formal complaint with the Attorney General’s Office and are seeking further investigation.I would like to acknowledge the excellent service provided by Robert in the Sales Department. However, based on our experience, I strongly caution others when considering doing business with this company, particularly with the Finance Department and its management.For your own protection, please exercise due diligence and be aware of these concerns before proceeding.
My Discovery Sport P300 Hybrid went in for a re-call/Service and engine management light in Nov 2024. Re-call work and Service was caried out but unable to remove the engine management light and was advised the vehicle needed a main battery pack. As the engine management light is on I was unable to give the car its first MOT in Jan and the car is still off the road as JLR advise there is still no ETA for the part and they have no idea when it will be available even after 4 months of waiting for it. How can JLR continue to promote electric/Hybrid vehicles when they have no ability to replace a main battery pack when it fails? There must be batteries available and JLR choose to prioritise and manufacture new vehicles and not use them for faulty in warranty repairs even when a customer is without a vehicle until repaired.
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Jaguar Land Rover Automotive PLC is the holding company of Jaguar Land Rover Limited, a British multinational automotive company with its headquarters in Whitley, Coventry, United Kingdom, and a subsidiary of Indian automotive company Tata Motors.
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