Review Time
The customer care line does not work and I had to use the delivery line and be redirected, but the representative who attended to me was very helpful and I'd give that a five star but the fact that the line didn't work put me quite off
Jumia, majority Yoroba staffs in Ikeja Awolowo station hub Lagos is getting involved in Nigerian tribal hatred and discrimination targeting the Igbo companies / investments in Lagos by blackmailing Jumia Sellers owned by Igbo man. I strongly suggest that Nigerian government should investigate Jumia for this unlawful act that is targeting businesses due to the tribal origin of company owners / sellers on the Jumia online platform discrediting and destroying business opportunities and brand name.
Firstly I had ordered a foundation online and the payment was not going through because there system was down so I decided to make a call. I called them to place an order and they weren't able to confirm the order number so we canceled the order. Then I decided to try my luck and order online and finally after trying so hard it went through. Then I get two delivery agents coming on the same day stating that I haven't paid for the goods and I did pay I even showed the guy my mpesa and online payment. I canceled the order and asked for a refund and I received it. Please improve your services this is the first time I have been disappointed. If you want proof I can send it to you. I have the picture
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