jumia.com

Jumia and Jumiapay are very unreliable

Jumia and Jumiapay which is a subsidiary of jumia is a very unreliable platform,after placing one order, you are automatically locked out from placing anymore orders, the platform keeps giving error messages. I complained to the Jumia coustomer service, I was asked to provide ID, I did and nothing was done, it is more than 3 months now, funny thing is they keep telling you to wait for 48hrs, till date the 48hrs has never ended. I do not advice nobody to use the platform because they do not care about their clients. And they do not have a phone number to reach them, except via email or tweeter of which they take days to reply, and when they do, they never find a solution to the issue you contacted them about.

Date of experience: Apr 25, 2021

Very unreliable

Very unreliable. Besides its hard to get refunds. Its a ridiculous medium when its comes to delivery.

Date of experience: Apr 07, 2021

Jumia Egypt customer service Worst of all

Jumia Egypt customer service is the worst of all online shops, they put a phone number on their website which is never answered to after 7 or more tries during two days, I went to the "Live Help" and discovered it's a Robot answering service, so I selected the "Chat with an agent" several times, and every time it says "No agents are available, type your questions and we will reply in 2 days", so I did, and I amstill waiting for their call !!. I will never buy from them again even if they were the only online shopping service on Earth.

Date of experience: Mar 06, 2021

I love Jumia they did a same-day…

I love Jumia they did a same-day delivery and when I was in college I studied Jumia I for one think its amazing

Date of experience: Mar 01, 2021

I am already regretting my long time…

I am already regretting my long time patronage with Jumia. I ordered a fridge which was delivered and it didnt work. i called for a return and it was picked up. i got a mail after about a week or more that my return was declined and both good and money will be kept by Jumia. This is so annoying because i never knew that was jumia policy. Okay i have not been around to even attempt visiting jumia office, i went online last week to discover that the fridge was tagged delivered and i’m like where is it delivered to. All jumia customer lines are no longer working except the one you can use to place orders and those people will not assist. No email is working except you fill the online form and i have filled it 3 times now without any response.No one is talking to me. This act of Jumia will not take this comapny far o because customers are the bedrock of any company.Please how can i get help on this issue.My number is 08037140668 in case i can get a call.My order number is 378334685, 80L Skyrun Single door fridge

Date of experience: Feb 11, 2021

worst return policy ,stay away!

Date of experience: Feb 08, 2021

Its terrible to cancel one's order and…

Its terrible to cancel one's order and delay in giving an instant refund. That's fraud!! Worst off is that there's no number to call them and they don't respond timely to the useless mails they put up. Shame on Jumia

Date of experience: Feb 04, 2021

It's total nonsense

It's total nonsense, placed an order since last month,up till date no delivery and it's not shipped from abroad,it's a jumia express item,the worst case is that I've paid,40k

Date of experience: Feb 03, 2021

I ordered on jumia global since…

I ordered on jumia global since November 2020 and its January 2021 and I still have not received my package. Infact jumia don’t have a direct phone line to contact. U only write to them which they respond after three days. I tracked my order which showed that my item has arrived the destination country but all effort has proven difficult because i still dont know why my package has not been delivered yet. Very poor service. No direct contact number to complain. When u write to them, it takes three days or more for them to respond. Am never using Jumia again! I just want my paid for package to be delivered.

Date of experience: Jan 28, 2021

Good delivery and timing

Date of experience: Jan 28, 2021