Review Time
A company that uses bot to talk to customers is already garbage. These cons only care about your money; they will call when they want you to place an order but will never let you lodge a complaint. They refused to refund me after selling fake and faulty earphones because I did not have original packaging. Now I am wondering am I supposed to keep trash in my house because I cannot trust what they are selling me. Stupid excuse! Been a customer since 2017!
Return for the option 'change of mind' should be based on the buyer's personal decision. Why would the company even ask for 'change of mind' reason? This company does not even consider customer's satisfaction. I would say- they are just money oriented. I bought an item and I just felt that it was not the actual item I needed but after following their return procedures still my refund request was rejected. How on earth would you live with an item that you do not like? I would advise anyone to go and buy an item by self to avoid such disappointments from Jumia. They do not refund!!!!
Avoid this company like a plague!!I bought a set of fake fry pan labelled as none stick. Reading all this I will not even bother to return it so in the bin it will go.I really don't know what this company is still doing around. They feel like Amazon but Amazon does not joke with customer service or returns. When I was in Uk, a seller mistakenly listed 15 Laptops for £150 each instead of listing for £1500. I was amongst the people that bought them and Amazon asked us to keep the items even when we were ready to send them back. For Amazon, it's all about customer satisfaction and service.
Worst delivery service. After paying for a home delivery service for my orders, of which the delivery cost was more than half the cost of items i ordered. You have the gut to ask me to come and pick up my items when i fully paid for a home delivery service.This would be my last time of using JumiaI am highly disappointed
Would rate zero if I could. Order not delivered. All I get are excuses and apologies. No one can give straight answers. Online, the order has been out for delivery for the last 10 days - “Delivery Agent” Edinam - claims his car broke down four days ago. I can’t cancel order either. No action from Jumia Ghana. Cannot get supervisor or manager to follow up. Is this a real company? I have been duped!! Should have read reviews first. Buyer beware!!!
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