Name: jumia.com
Telephone: 000000000
Rating: 1.7

Elijah Taylor Guest

Very bad experience

Very bad experience, they block you from buying products , verification doest come after waiting for days some times they dont deliver product

Date of experience: Jan 16, 2022

Vernon Bell Guest

4 years ago

Bad customer service and most of the…

Bad customer service and most of the products are made in China. they need to change that by selling only Moroccan products.

Date of experience: Jan 13, 2022

Ali Guest

4 years ago

Poor useless in everyway

Date of experience: Jan 09, 2022

Marissa H. Guest

4 years ago

Jumia Egypt is the worst shopping website…

Definitely jumia Egypt is the worst shopping website I've ever dealt with, they provide the worst user experience through both the website and their customer service agents.

Date of experience: Jan 02, 2022

Cathy Guest

4 years ago

AVOID AVOID - WARNING

I have purchased a sofa bed, chair bad, hob, tv stand, coffee table and air condition. The service is EXTREMELY terrible!!!! I had been complaining on delivery every 2-3 hours, Their customer service gives rubbish promises - delivery got rescheduled and then meant to be delivered with 24h later. They think people are very naive, they keep promising what people want to hear and following this is ONE BIG NONSENSE. I would not even recommend JUMIA to my worst enemy! We went through the hell with them. Constantly hearing the useless promises! Drivers had been saying they had tried contacting us, as they never did! I decided to cancel ALL MY ORDERS due to BAD CUSTOMER SERVICE and total ignorance! At the end of the day we are the customers so we should be treated with respect!!! Personally, If I were an owner of Jumia in Egypt, I would sacked all managers because they def do not what a real, professional work is! AVOID, AVOID, AVOID!

Date of experience: Dec 30, 2021

Blair M. Guest

4 years ago

Very annoying customer service

If only jumia would spend half the money they spend for ads on customer service,they will be better.

Date of experience: Dec 23, 2021

GP52 Guest

4 years ago

Don't buy through Jumia because you…

Don't buy through Jumia because you placing one item they change without our Knlowdge with other product even our order page also they change the product ,Very poor management with cheating team.

Date of experience: Dec 08, 2021

Deanna Cook Guest

4 years ago

The worst ever buying experience

The worst ever buying experience After one month nothing delivered And delivery status suddenly changed to returning to sender

Date of experience: Nov 24, 2021

Karlene Guest

4 years ago

Although their logistics services are…

Although their logistics services are good but the prices are good

Date of experience: Nov 13, 2021

DK4 Guest

4 years ago

The worst company I have ever dealt with!!!

God I cannot explain how much I hate this company. Their website is horrible, awful. For some reason I placed an order with this app, but it sent to the wrong address. I immediately noticed the mistake but could not cancel.There is NO customer service - the help section on the website does not work, the cancel order button does not work, the live chat is just a robot, the phone is just a robot. There is no way to speak to an actual person!Also, they do NOT accept returns/refunds.They take your money and then run. What an awful garbage company!!Also, 10 days for delivery? Are you serious!??! The item is less than 2 miles away...Also their food delivery app is garbage.