Review Time
Jumia.com stands out as one of the worst online shopping platforms known to people. Here’s why: I placed an order for a generator worth almost 1 million Naira. Initially, I received an order confirmation along with a delivery timeframe. However, the trouble started when I received a notification that my order had been shipped, yet the tracking remained stuck at one location on the map. Eventually, it vanished, displaying a 'tracking not found' message.My expected delivery day passed without any sign of the order. Frustrated, I contacted their live agent, which took an hour to connect. Wasting my entire morning, I had to guide the agent on how to check my order status within their system. Shockingly, I was informed that the delivery date was postponed by a week, without any prior notification.At this point, my confidence in Jumia's ability to deliver orders has plummeted. I’m uncertain whether I’ll ever receive my order. Jumia appears unreliable, and I’ve lost trust in using their site for any future purchases.
Poor online shopping site. They are scammer in disguise: no good customer support services, no refund system, this is a scam site.Details: on 29th November 2023, I ordered a phone p40 itel. And I paid using my card #61260. And order number: 1875623992. After a while jumia cancelled the order. I called jumia to find out the reason of cancellation. They asked me to screen shot my evidence of payment,so I did . They said they have seen it and refund would take 7 business days . After 7 business days, I reached jumia and I was asked to send commercial bank account on call and in email , so I did . They gave me another 7 business days and a date to be 8/01/2024. After that date I called they said 'sry we have escalated the matter and I should wait 24 to 48hours' from that day that quote becomes their response till date of writing this review on 15/01/2024. Becareful with jumia.com everybody. Thanks
If it was possible to give a zero star rating, I would have definitely done so. Jumia Kenya advertised a Samsung Galaxy phone, alleged to have single line and eSim capability. I ordered the phone, and realised during installation that it doesn't have SIM Manager, a key function to allow eSim plan to be added. I complained to Jumia Kenya and what they did was to refuse refunding me, claiming the phone doesn't come with eSim capability inbuilt. I returned the phone to them a second time, and they refused it again, and threatened that I will forfeit the phone if I don't collect it back from them. I'm gutted and utterly disappointed at Jumia, a once promising e-commerce platform now more of conmen than ever before.
Jumia morocco allows supplement counterfeit criminals to sell on their platform!!!! Ive made many reclamations about vitamin d3 ,Propolis, gold c california gold nutrition and Mdg brands being faked and selled to people. They simply ignore my requests and let this criminal store that sells them open. Worse customer service ever!!!Be aware moroccans fellows the criminial shop name is para cosmo and maybe there are others since the platform is endorsing them!!!
After more than 24hrs of waiting for a pre-paid item, my order was canceled without any explanation given. I was fully refunded however, I did have reasons for placing the order I did. It's therefore important to show some reliability.
Claim your business profile now and gain access to all features and respond to customer reviews.
highdiveapparel.com
tillyandco.com
zalando-lounge.de
fruugo.pt
separatet.com
melinbrand.com
northernthreads.co.uk
www.irishshop.com
solanawatches.com
energiekiezer.nl