Review Time
Not as bad as projected in our country. It is shocking to see so many bad reviews. It's almost as if it is paid for lol. We have had a few disappointments with Jumia but they always try to right their wrongs. We have had disappointments with Amazon, AliExpress and eBay in the past too but we don't see such bad reviews about them.Most of our recent purchases are from Jumia and we are satisfied with their service and they have improved over time yet there is always room for improvement.These other reviews are so shocking, we still can't believe them. In fact we have doubt that they're talking about the same Jumia that we know. Perhaps the ones in those countries are bad but the ones here are quite effective.
I picked my orders on 18th, April, 2023 at bbox siaya; 300w instead of 600w inverter; no pvc cable packaged (which cost me 120×7m-red+120×7m-black); they told me to open a jumia account but on 19th, April declined to pick my calls for a top up to purchase the cable. They also packaged 3×3w bulbs instead of the ordered 4 .
The delay, it’s been 19 days yet no delivery, this has to be one of the worst experiences of mine. They tell me my package will be here in 2 days, however I leave for dubai in a day. With this inconvenience they don’t do anything about it, I ask nicely to ship it to my house, their employee Jacob doesn’t want.
I ordered groceries from one of the local supermarkets via Jumia, only to find that the Jumia order which was reflecting in the app was for half the amount. I reached out to customer care on the chat and tell her the issue and she proceeds to inform me that she can't know what I have ordered until the stuff is delivered. So I tell her why don't you cancel the order then since you can't get this info even after I flag the problem, and refund the cash. She proceeds to cancel the order without finding out what the issue is, and rudely signs off while telling me I will be reimbursed. Can you imagine the reimbursement came in Jumia credits!?!? I am like, I need my money back as this was my Christmas shopping. Someone calls me but does not give me a way forward. No response from them since that call, only an email letting me know I will be reimbursed after three to five days. Mark you, no other solution was given. And her I am with egg on my face once again.
THEY THINK THEY ARE ABOVE THE CUSTOMER AND ARE DISMISSIVE. If I could give minus stars I would.Received a phone that may as well be a brick, I returned in proper packaging and WELL within the time. I was messaged 10 days later saying my return was not accepted end of.I was told it would be redelivered and if I didn't accept it would be confiscated. Totally ignored my reason and given no explanation whatsoever. Forced to accept the piece of crap, but I will accept it but smash it to pieces just so they don't get to keep it as I'm so angry and insulted!I will never use jumia again so I hope the sly scammers enjoy their money they robbed of me for a stupid piece of plastic as I would of spent so much more!!!!!
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