Review Time
Ordered on the Sunday 17/8 to get delivered on the Monday as I was of work. Didn't turn up so said it would be delivered on the tuesday. Told them to leave with a neighbour but just dumped outside! So it was stolen, and now 2/11 I'm still nowhere with this issue after numerous emails. So I'm out of pocket £180!!! Will be ringing up tomorrow and will be getting legal advice if issues not sorted. Why is it ok to leave expensive dangerous medicine outside with out a signature?(there's even a picture on royalmail of it dumped outside my frontdoor)
Lloyds Pharmacy are now using Pharmacy for You to cover their dispensing, so if something goes wrong you really don't have a satisfactory way to follow up, as Pharmacy for You are hopeless.I have been fobbed off and after 3 emails I still have no solution to a faulty dispensing pen, so I have paid for treatment I have simply not received.
I have no words. Started using Mounjaro for weight loss. Received first course no problems. Upped the dosage for the second course I received. Ordered the third course and got hit with a barrage of questions some of them repeating over and over again. Finally they messaged to say Mounjaro wasn’t suitable for me. After already supplying two courses! I now have to access from somewhere else and have to start at the base dosage again. So frustrating. Avoid at all costs
LloydsOnlinePharmacy- issues with safe packaging & deliveryI have been ordering Mounjaro from Lloyds for 12 months and have received good service from them and Evri for delivery - they are one of the most expensive, but I wanted their care and reputation whilst using a somewhat new and unknown product.The instructions for the Monjaro pen stress the product must be stored in the fridge. There's a long list of potential side effects, including pancreatitis, so I have followed Lily's instructions for the past year with care, including following forums on how to travel with Mounjaro, which ultimately seem to recommend take the dose before you travel to avoid the risk of travelling with your pen and it getting warm.I've just ordered my 13th pen with Lloyds (2.5mg at £154). They have changed delivery from Evri to Royal Mail and are now using pharmacy2u as their dispensing agent. My delivery arrived at room temperature when all prior pens had frozen/ semi-frozen packaging to keep the contents cool. The cool packs had previously contained a starchy liquid like wallpaper paste, but the package from pharmacy2u was clear water) and this difference may be why it thawed faster. Lloyds advised via email the change of service provider and assured customers the contents would remain cool for up to 48 hours. My pen was confirmed as dispatched on Monday 4th Aug, but warm with a completely thawed cool pack on arrival Tuesday 5th at 11am.As a result, based on Lily (Monjaro manufacturers) instructions, I do not feel this is safe to inject into my body. But Lloyds and pharmacy2u say it is and therefore will not issue a refund despite the packaging, product state and service now being different/ compromised compared to past deliveries (they will only issue a refund if the liquid in the pen is yellowed or cloudy). Why do they expect and consider it safe and reasonable that their word be taken over the licenced manufacturer of Mounjaro? Given this drug is injected, why would anyone take that risk, to be potentially told down the line this might be the cause of severe complications. They are totally refusing any accountability - refusing a refund and no offer to reissue the order, correctly. You get better customer service for buying an item of clothing on Amazon, than for this medical prescription - incredible and very disappointing.Lloyds current service via pharmacy2u no longer gives me the trust and assurance I expected, previously received, and need, to be able to confidently use this product. I will not be ordering from them in the future.Wanted to share this experience in case others had the same concerns.Update 15th Aug 2025 - LloydsPharmacy have emailed their customers today to advise of significant price increases from 1st September 2025 for Mounjaro from the manufacturer, Lilly. It is expected to be anything up to 170% increase; some doses are expected to increase to over £300 per pen. Lloyds will have to significantly raise their game, in delivery and most of all customer service, to resolve the above issues, if they are to give their customers assurance they are a trusted supplier of this product for customers.
Went to collect my son's prescription on a Friday was told they didn't have it in stock and was told it would definitely be in mon.went into to collect and waited 50 mins and was then told they still didn't have it in stock son had to go without his medication.
DO NOT TOUCH WITH A BARGE POLE or either someone else’s barge pole for that matter. No pen sent, sent emails/ called/ texted, basically they’re saying it’s not their fault and I must have it, therefore I’m lying. Trying to get my money back, which is proving difficult.
1st - For 3 years their site has said "We're experiencing a high volume..." as I have placed an order with them previously and had issues the first time too.2nd - They can only accept uploads for verification via Chrome and there is no mention of it when placing an order. Which means you're forced to wait even longer because you will have had to contact support to get told this information.3rd - You have to go through the hassle of downloading Chrome and redoing everything that didn't work on Edge or Safari the first time.4th - They lack common sense when it comes to obvious nicknames like Dave for David, Clint for Clinton, Jon for Jonathan and require you to redo your video if your name doesn't match despite your date of birth, surname and address matching everything else on your account.5th - The subject and body of their responses always contain grammatical errors. Overall... they're extremely unprofessional. I requested a refund and will try somewhere else after over a weeks worth of hassle trying to obtain my medication through them.
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