Review Time
Put the wrong name on my parcel and then printed the name label with a machine lacking ink to the extent that the name was virtually illegable. As a result, Evri delivered it to the wrong address, where the occupants opened it because they couldn't read the label, before they finally (thankfully) looked closely enough to see that it was for me.
Today I was grilled by an online doctor who asked me questions as if I was stupid.These were questions about using a Ventolin Inhaler,I have had asthma all of my life and do know how to use an inhaler at 75 years of age.I have now find I was not even corresponding with a Doctor in effect someone who is a pharmacist pretending to be a Doctor in effect. Be careful
Worst service ,rude disrespectful staff. Never answers the phone you can ring all day an you will be lucky if they answer the phone and even if they do answer the phone they do not help extremely slow and rude do not help . The staff at this pharmacy are very bad to customers do not take the job seriously.
If I could give no stars i would, prescriptions never ready on time, owing prescriptions ignored. Never ever do they answer the phone. Zero customer service and appalling attitude from staff. COMPLETE CARE where you get no care, just appalling service and disgusting treatment from staff, that haven't got a clue what they are doing. Incompetent in every aspect of their so called services.
Been brilliant for years, what a great service that you can just click on easy to use app and have it delivered through the door by Royal Mail. I don’t understand, by the way, other reviews that say Evri. Lloyds always seem to try their best to make sure package will physically go through letterbox. My meds come in a large square box from the manufacturer, but Lloyds take them out and place them in plain smaller long, thin ones instead. It means it comes though letterbox, I don’t have to struggle to get up and answer door. Delivery is usually quite quick and certainty faster than competitors. Also good system where you get notifications and reminders to order.However…. For the last 2 months I’ve repeatedly tried to order but Lloyds cancel each time by email saying there is an issue their end with their gp request system and that I should contact my gp. I don’t understand why they haven’t sorted this yet. I contacted my gp who thought I was stupid and didn’t understand what I was talking about. She said they couldn’t help and couldn’t dispense as only Lloyds could. Receptionist said if they did dispense and then Lloyds also then did then they’d be in alot of trouble, especially as my meds are controlled drugs. They told me to get in touch with Lloyds. I rang them and they said I should contact my gp!!!!!!!!After a lot of phone calls AND TIME (I had ran out of some meds), Lloyds said they did actually received the gp prescription confirmation (after they said they had cancelled my order cos their system couldn’t communicate with gp surgeries!!) and they sent it out to me. I was so confused and this is ridiculous that now I’m struggling yet again. Surely if there’s some sort of cyber attack or issue with the system they should say so publicly and contact people in advance. These are life saving medications, doesn’t anyone there have any empathy? I’m not using them anymore and going to a rival.
1 star because I can't leave non.Ordered online. I was away when for business when they decided to deliver over a week after ordering. They Use Evri who tried to deliver three times with no warning or advance notice that they would just an email that morning. Items went back to Lloyds who's responce was order and spend your £77 again. Better luck next time.I honestly can't believe this response. Will never use them again.
Absolute rip off! I ordered items on line whilst away on holiday for a few days and upon my return they had delivered the item 3 times as no where when ordering said i needed to be there to sign for it, normally it would be dropped off at a post office. now they will not refund my money as the product has been sent back to them. I just want my money please Lloyds its not to much to ask for. You are braking the law!
Lloyds Pharmacy use EVRI to fulfil online orders. Avoid like the plague. The couriers failed to deliver twice, customer services claim the "parcel missed the connection to the courier", and cannot tell me where the parcel is or when it will be delivered.
Don't use this chemist,pharmacist was very rude.I put in a repeat prescription on 23/04/25 I usually get it delivered,my sister went in on 01/05/25 to be told they have no medication in stock i am on strong painkillers which i have run out of.They told me to go elsewhere i am housebound disabled so rely on my sister they are a joke of a company this is not the first time this has happened.I am now going to another company.Dont waste your time with this so called chemist.
Just tried using for the first time, placed an order after answering some medical questions. Payment taken then 20 mins later order cancelled, email says "A pharmacist has rejected the item(s) for the following reasons: You have informed us that you have medical conditions." Well obviously I have medical conditions, that's why I need to order from a pharmacy. Doesn't tell me what the specific issue was, so no way of knowing whether it was for a good reason or not. Also why take my money before checking if the medicine is appropriate or not?Extremely disappointed.
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