Review Time
My on line order summary totalled £72.26 increased to over £85 at checkout,William from customer services concluded there "must have been a technical glitch "and the higher price must be paid.It is a worry that Lloyds Pharmacy seem to have an unexplained flaw in their system.
St. George’s crescent pharmacy in Wrexham is FARCICAL. Constantly lied to on the phone about prescriptions being in. Not kept up to date if a prescription is there and I’m running out of time to get it. Can be up to 20 customers queueing outside the shop waiting for a prescription request. Not a care in the world and more waiting for weeks on end if an error is made in prescriptions. An absolute disgrace to the British NHS.
I use Lloyds online to prescribe weight loss injections. Their service is appalling. The only reason I am still with them is because stocks are low so suppliers prioritise their existing customers, not new ones. The Lloyds website keeps locking me out of my account and asking me to re-set my password, saying it's not recognised but then fails to send me the required email link to do so. My password never changes so I am unlikely to forget it. I think it just doesn't like me signing in from different IP addresses, sometimes abroad, which I have to do because I am overseas or away from home a lot and I sometimes have to order my next prescription while I am away, in order for it to arrive in time for my next dose once I am home. In spite of HAVING to pay £4.95 for next day delivery, my delivery is never next day. The Mounjaro is temperature critical. It is sent in an ice pack but this always arrives late, completely thawed and at room temperature due to sitting around for too long once dispatched. They do not respond AT ALL to my complaints about this. They refuse to prescribe the next pen until you have already used the last dose of your existing pen, which means turnaround times are very tight, especially when deliveries are so unreliable. This makes it difficult to keep on track with my treatment plan when I need to travel often with work or go on holiday. They will not deliver to an address other than my home. I understand why, but if they don't deliver on time this causes me huge headaches. I am tired of paying for an order that arrives after I have already left home and having to make my own arrangements at added expense to have it posted on to me by a relative. I am not even sure the pen is still good for use after being out of the fridge so long. My requests to order early to avoid this are usually ignored or denied. They seem incapable of grasping the difference between ordering too much or too frequently and simply ordering with irregular spacing on occasion. If I get one new pen a week or two early early then I will not order the next one for five or six weeks instead of the usual four. It's not rocket science yet they are so unwilling to cooperate with me on this. It's incredibly infantalising and frustrating. They are one of the most expensive providers and I really expect a better service. I've ended up missing doses and having gaps in my treatment and yet they have the cheek to send me messages querying the unacceptable 'frequency' of my orders, implying that I am trying to take more than one dose per week, which I have never done. One look at my ordering timeline from the beginning would tell them that I do not order or take excessive doses, but they can't be bothered to do the maths, instead preferring to continue to deny me early ordering and continuing to deliver late, inconveniencing me further. I am utterly sick of it.
I initially had a good experience with Lloyds but it seems to have gone downhill very fast.They sent me a Mounjaro pen that does not work. Have contacted them several times but they are completely ignoring my messages.Am now referring the issue to the General Pharmaceutical Council due to the lack of response and customer care.
Absolutely the worse online service, they took money out of my account & I didn’t even receive the item I ordered & it turned out after so many calls & waiting time on phone always 40 minutes plus & I cancelled order & still have not had a refund, no wonder all the pharmacies closed down on the high streets as they are unprofessional & clueless. Don’t use them
Have now had x2 deliveries of medication with unfrozen ice packs. As the medication is meant to remain chilled at all times I have no way of knowing if it is safe to use. Have sent emails with no response. Lloyds Pharmacy have started outsourcing deliveries to Pharmacy 2U. They also appear unreachable. Will be switching supplier but remain unsure whether to use.
I originally had a very positive experience with Lloyd's Pharmacy online but my last two Mounjaro pens only dispensed three doses instead of four doses and then after reordering I did not have my order delivered to my home as a result i was not able to take my medication on time.. I thought Lloyds Pharmacy online would reimburse me or send me more medication in a timely fashion but this was not the case they have clearly washed their hands of the matter and passed the buck to pharmacy2u who have done nothing so far As I am unable to deal with royal Mail directly ( they will only deal with the customer who is sending the parcel) I have had to pay lloyds Pharmacy online again for another Mounjaro pen in the hope it is delivered in a timely fashion (Which should be today 29.8.25) Unhappy to say the least !!!!
Paid for a next day delivery for an item. Nothing delivered, been a week, sent emails but no reply apart from automated email saying we’re get back to you. Absolute shocking service, as of today still no delivery or reply. Avoid at all costs
Claim your business profile now and gain access to all features and respond to customer reviews.
Here for you across the UK we offer high quality healthcare products, advice and services. We’re committed to your healthcare for life, and our vision is to be a great healthcare brand that’s focussed on our customers.
adapthealth.com
alphahormones.com
genesisfertility.com
codapharmacy.co.uk
joinamble.com
hse.gov.uk
ecrencolak.com
agelessrx.com
amazehealth.com
pelvipro.com
