Review Time
What a great service by the remote homecare training team. It was very well explained and the nurse was sympathetic in her ways.I was really nervous at first as I've never injected myself before, but the way it was explained made it easy. Thank you for your help.
Ordered a repeat prescription would not allow me to change collection to delivery when paying for order on the app. Collection location only open working hours so made impossible to collect when did manage to collect order returned to sender called them to ask where prescription was, they told me there is no way to retrieve prescription or get refund. Also had no communication until I called them. So now have no prescription, need to request new prescription from doctors and almost out because of poor user experience. To say I’m disappointed is an understatement! It if can’t trust them with my order or communicate where my prescription is then I can’t trust them with my prescriptions.
Placed an order on Saturday, followed up on Tuesday and was told a 'glitch' meant it hadn't processed. I requested a refund as this was urgent meds for imminent travel. They have said the refund will take 5-7 days. So that is 2 weeks since I placed an order they can't fulfill and they claim they have no way to repay faster. It's really a great way to make money on all our unfulfilled orders just by holding onto our payents as long as they can. Customer service is a joke, I guess they pay peanuts.
Ive just been transferred over to pharmacy2u from lloyds direct and Im already finding their service absolutely atrocious and incompetent which dosn't work. the app dosnt work nor does the website. When I go to check my prescriptions, the details or list does not show so I can not order. Absolutely appalling. Can not see the list of my prescriptions. Also I have logging in difficulties with red lines appearing and not able to put in my pass word
Non delivery of Stelara injections.I was contacted by Lloyds delivery service on a Monday and was informed the delivery would be the next day, Tuesday. - No show.Rang on Thursday for an update eventually got through and was put on 'Hold' for 20 minutes.Waited for 5 minutes gave it another try, went through the procedure - phone went dead after 10 minutes.Really atrocious customer service - needs a good shake-up!
As an Oncology Nurse who has been with LloydsPharmacy Clinical Homecare for several years, I can confidently say that the quality of service and support provided, both to patients and staff, is second to none. During my time here, I’ve experienced promotions, which is a testament to the company’s commitment to personal and professional growth. The career development opportunities are remarkable, with consistent training, mentorship, and encouragement to advance.LloydsPharmacy Clinical Homecare offers work-life balance, something that is crucial in such a demanding field. This balance allows me to focus on delivering the best possible care to my patients, knowing I have the support of an empathetic and structured organisation behind me.The quality of care we provide to patients is exceptional. From oncology to other specialised areas, the attention to detail, patient safety, and personalised care plans make a real difference in people’s lives. As a nurse, it's incredibly rewarding to be part of a service that genuinely prioritises patient outcomes. Our team works collaboratively with healthcare professionals across the country to ensure treatments are delivered efficiently, compassionately, and with clinical excellence.I truly feel valued at LloydsPharmacy Clinical Homecare, not just as an employee, but as a healthcare professional making an impact. I would highly recommend this company to both aspiring healthcare workers and patients alike. The level of care, respect, and commitment is unparalleled
Lloyds Pharmacy have done me proud over the years, and I was very happy with them, sign in, password and tick the box, not a problem.Now a new company have taken over and are demanding I change my password, seems you have to add ",$,*. something I feel is not needed, I am 80 years old, I have been using the same password for Lloyds for years, and I feel that changing it now is not what I want to do it will mean writing it down somewhere just to keep it safe, at 80 I would lose it within days So sorry, this new company is not for me, I think they need to be told that the elderly are set in their ways and do NOT like change. Mike Palmer
Had the most warm and helpful customer service at the Lloyds Pharmacy in Broadway Worcestershire. I was on holiday for a few days and had been suffering from migraines and terrible eye pain and pressure in my head which would not go away the assistant (dispenser) told me to go to the opticians as soon as possible just to make sure as I still had a few days left. Luckily I got an appointment at the opticians in Tesco Evesham which is my optician up north so they had all of my records. I had a full eye examination and was explained that my contact lenses were to strong and to wear my glasses. My stigmatism has got worse. I started wearing my glasses and haven’t had my contacts in since the holiday in September and my migraines/pain have gone. Thank you so much to the lady for helping me and putting me at ease what a wonderful person and very empathetic. Fantastic customer service all round.
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