Review Time
I've been trying to get into my social security account periodically since 2020. I've tried for the past 6 months on this site and tried the other option they offer to verify my identity. They weren't able to identify my phone number, even though I responded to a code they sent me. Today, I tried to fill out the form so I can go in person, but they insist that the info is wrong. It is correct. I spoke with someone from the office months ago. They couldn't help me, but verified the information I was giving them was correct. They should change the process back to sending a code in the mail because if there is a glitch or mistake in their files, the current process is inefficient. It's inefficient because I can't go in person or online to self-identify, and no one could help me when I called.
I would give it a zero, if that was an option. It’s saying that it can’t match my addresses, so I can’t access necessary systems, like those necessary as a federal employee and the VA. The people who designed this article govt incompetent jackasses. Fire all of them!
0 stars should be an option. For those of us who live where cell phone service is near nonexistant the site is completely useless. My landline is through an internet cable company, so that's not acceptable for authentication. What Administration made these idiots fix what wasn't broken? Unfix fixing the site, until then, keep snail mailing me information a year late.
They get a 1 only because 0 isn't an option. The verification of driver's license and facial ID is completely broken. I tried numerous times and it never worked. Another example of gov ineptness creating loads of extra work with no benefit to the user.
Worst system ever! Sometimes works, but then other times you need to go through the ridiculous verification process of taking a photo of your license and face again. The link Login.gov sends to you phone, rarely works.Then after all the trouble, you need to fill out a form and take it to the Post Office for verificationMy best recommendation is to fire every programmer involved in the terrible system, and get ones who know how to program.
I had an SSA login for over a decade, just email & a PW. I never had a single problem. I could change phone #'s, email addresses, my address when I moved - it was easy to update.Now everyone using anything for the SSA - that most of us paid freaking taxes towards - get to deal with this absolute headache.It took hours, created a Login.gov account, after taking photos of my DL & selfies. Next time I logged in, it asked for it all over again. A month ago, I changed my Banking DD, no issues. Today I go to double check the new Banking, sure enough, it's as if I created an all-new account with them! I had to photo my same DL & create a selfie, again, which took 3 tries.There is NO REASON whatsoever that after successfully creating a Login.gov account you should need to verify the same personal data again & again & again. None of my banks where my actual money is kept do this, my CC doesn't do this, where I shop with my money such as Amazon or Walmart doesn't do this, where I'm paid thru ebay doesn't do this, where I pay my auto insurance doesn't do this, where I pay my mortgage doesn't do this, where I pay my homeowner's insurance & property taxes doesn't do this, where I buy my groceries or carryout food online doesn't do this...so why is Login.gov allowed to screw everyone over, again & again?Now if you do any work at all & must report it to the SSA, have fun with that! You can't even get into the website to make a report. Yet they can surely STEAL back your benefits if they find out you didn't report work done. You can waste $$$ you don't have on printer ink, paper, envelopes, & stamps to mail in some form that tells if you worked. Or hey, just don't tell them. Just make sure you don't file taxes w/ the IRS & your state b/c they communicate that info. to the SSA.We pay $$$ in taxes to for them to operate, so they can destroy a WORKING website with log-ins, creating one that no longer works, essentially TRAPPING us. At least with the SSA, you don't need to give them much of a reason to try to steal back what you already rightfully receive.And some advice: Do Not Use Your Real Name for Social Media Accounts.
I have an account but it won't let me use it. Wants to reverify all my data but refuses to accept any phone numbers, even the one it sent a verification to earlier in the process. Phone line help is a joke. Nobody to talk too. I suppose Elon fired them all. This is everything that people complain about the Government. I wouldn't care but most US websites and accounts are switching to this. Social Security switched this month and it is the only way to get in.
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