Review Time
This company needs to seriously change their customer service staff. Unethical, unprofessional, no knowledge about how to greet and talk with their customers. I called in about to place an order and they are clueless on the specs of their own product. I asked about becoming a partner program, changed my mind. The product may be good, but due to their staff members, ai will go with another brand. We live in 2024, not 90’s. Lorex, train your staff to at least present themselves when take a call even when they barely speak English, just a thought
DO not buy. The app sucks , the cameras suck. We stopped calling lorex , because we got nowhere the app is always crashing no matter what phone you use. Our 4k cameras look more like $90 dlls cameras, people look transparent at times and lorex support is not support at all. IT WAS A COMPLETE WASTE OF MONEY
The saying is "you get what you pay for". In this case it doesn't apply. We purchased a "higher end" system, from Costco, thinking it would be the best way to go. What a waste of $800. 6 to 8 months after setting it up the way we wanted, ALL detection function stopped. We no longer receive ANY motion notifications. There are ZERO events being recorded or logged. What's the point of security cameras that DON'T WORK. We've rebooted, reset, reformatted, adjusted settings, turned notifications off/on, changes detection zones, deleted detection zones, etc to NO AVAIL. Garbage!! Thinking about a Lorex system? I'd look elsewhere. EDIT: The canned responses from Lorex doesn't help convince me these were the best choice for security cameras.
I called customer support several times for help getting my camera system connected to the network. Nobody seems to know what they are doing when asking for help. I contacted customer service on Facebook and they have been no help. The stated they were escalating my ticket number and nobody ever contacted or responded. The customer service is absolutely no help. I have a camera system I bought and can’t use because of their lack of support. UDATE: Lorex has still not responded. No agent has contacted me whatsoever. It appears their responses are automated. Edit: As of Today, Lorex still has not responded or have an agent contact me.
This company is fraudulent. Most of the 5 star reviews are even scams. I’ve had to call customer service multiple times and have never gotten a resolve. Lorex will even comment on the bottom of these reviews but notice that they still don’t offer any helpful solutions other than to call their customer service, which, like I said, has never helped. On top of all of this, camera quality is terrible and looks nothing like the pictures they show online.
Bought Lorex home security cameras for our home 4 years ago. I bought the extended warranty when I purchased them. The DVR went out a couple of days ago. I called the customer service/support today. Spent 2 hours on the phone with the most incompetent person whose english was barely understandable. I had already done the little things that they want to do such unplugging the DVR and resetting the reset button. She wanted to do everything that was not related to the problem. I kept jumping through the hoops that they kept throwing at me to try and get through this and start the process of replacement for a defective device that I had already purchased an extended warranty. She kept refusing to do it until I kept performing more and more things that she kept adding to. After 2 plus hours on the phone, I gave up dealing with her. You can not even get the contact number to their corporate office, it’s the same number as the their customer service. I’m through with Lorex and I will never ever purchase any of their crappy products.
Lorex customer service or the technical supports are brainless I am sure they lied on there’s resume to get the jobs. Lack of knowledge if something they dont know will give you wrong information . I spoke to many technical support in lorex for different matters however I spoke to Trisea about if there NVR is compatible with different brand cameras she was just guessing the answers and finally she said not you cannot use other brand cameras which is not true. Lorex needs techs who has atleast common sense.
Bought the wire free camera system. 4 wireless, battery operated cameras and the base station. Also purchased solar chargers to keep the cameras charged. The entire system is terrible. One camera had corrupted recordings about 50 percent of the time. Others do not record any events. They stop recording as soon as motion stops for a split second, no matter what the record settings are. Camera does not pick up my own vehicle on my driveway but will pick up random cars on the road. Just awful. Worst money I have spent. The issues are not connectivity related as we have gigabit WiFi and extenders that provide excellent signal strength. Called tech support for assistance and it was just scripted, basic troubleshooting.
They are id.iot.s don’t buy their garbage’sExtra poor clients serviceUltra poor partners programs Recorders and cameras with no quality You will lost your money and time!I have bought over 50 kits in the past…I am installer and working in cameras installation since 36 years.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
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