Review Time
I went out on a limb and went with lorex- big mistake- their customer service is non existent and their equipment doesn't come with an Operators Manual- they say it's due to the 'Green Initiative' so the customer has to print their own- or pay lorex $25.00 - Tell me how that supports or aids the world's environment- it only helps lorex's bank account! Buyer Beware as dealing with lorex is a nightmare you don't need.
This is our 2nd Lorex Unit as we upgraded to a 4 camera, unfortunately the PQLV219 power adapter failed us on one of our camera's. Contacted Lorex customer service and could not believe the horrible service. They were only willing to sell us a power adapter for 146.00 Canadian available at Walmart for $14.00. If you are shopping for a home security system, shop around. PC Magazine does not even mention Lorex on the top 10. We paid 722.91 two years ago and we can now purchase other models that are far more superior for half the money.
Just brought cameras with nvr new 2 months ago. Cameras are great NVR sucks. Hired one of their recommended installation experts to come and troubleshoot the problem. Very truthful individual who showed me the firmware for the NVR is outdated by 10 years but lorex sells them as the newest version. Showed me options online for competing NVR systems that will work better with my cameras. I brought one and now the playback and real time is awesome. Lorex would not refund me for their NVR so I sold it on EBAY for 12.00 it cost me 200 2 months ago.....
NOW THIS TIME HDMI CONNECTION STOP WORKING WHILE STILL STRUGGLING TO GET INTERNET REMOTE VIEWING, SPENT ALL MOST A DAY WITH CUSTOMER SERVICE FROM 9AM TILL 2PM , SPEND MONEY ON BUYING THE NEW HDMI, UBER TAXI MONEY AND STILL NO SOLUTION AT ALL, CUSTOMER care SAID THEY ARE HELPLESS AND HAVE NO ANSWER OR NO REFUND , MONEY WASTEING PRODUCTS AND I THINK THAT IS WHY COSTCO NOT STOCIKNG ANYMORE
The Lorex Floodlight camera is not fit for purpose. The alleged 'infrared' feature is not infrared at all - just a movement detector. As a result, on a rainy night you can have over 100 alerts that are nothing more than rain drops being detected. What is also scandalous is that genuine product reviews from customers such as myself below 4 out of 5 are not published on their website! That should be illegal (if it isnt already). In response to Lorex reply below, I would like to point out that I had already spoken to their Tech Support on a number of occasions, but they cannot overcome what is a flawed product. I have previously owned a Ring Floodlight Cam and never experienced problems like I do with this camera. Given the high cost of the Lorex product I will have to wait at least a year before being able to replace (no doubt with another Ring security device).
Unit would not work on delivery, technical would not organise a replacement unit until a long drawn out trouble shooting exercise, 3 weeks on non working brand new unit. Customer service useless with no empathy for the customer.Case number 871467 for Lorex to look into this, which they won't from the past 3 weeks experience.Technical support do not help, say send info my email, then never answer emails and finally send one to say please ring as it will be quicker, when I have been ringing, the operator says I cant help because I am just at the bottom of the chain and cannot find anything out about who is dealing with it.DO NOT purchase from this company, unless you want to part with your money for a useless product and support.
This security system just doesn't work. I've had an 8 camera Lorex DVR system for a few years now and I'm just done. I have had vehicles crash off the road and nearly hit my house right in front of a camera and the only notification I got was coming home to tire tracks across my yard. I've had PROCESSIONS of cars loop around my driveway passing FOUR cameras and received a notification for one of them. Though, the system is apparently sensitive enough that I regularly get notifications of movement when there is absolutely no movement, or a tree limb casts a shadow, headlights sweep across the yard, and when the camera switches between night vision and color. Today my dog escaped my house after I went to work and pulled a trash bag out of a can, shredding the bag and picking thru the trash RIGHT UNDER A CAMERA and I only learned about it when I pulled into my driveway to find a trash pile and a dog that should have been inside.I have contacted customer support before and was advised to reset the unit, which did nothing to help. The DVR function was a selling point for me as I did not want to pay for cloud storage for as long as I own a security system that already cost hundreds of dollars. At this point, I'm ready to switch to a smart system that can tell the difference between a car and a leaf, and doesn't notify me of my own car sitting stationary in my driveway day after day, and if that means paying Nest a monthly fee, I'll do it happily knowing that I have a functional security system.
Did not receive delivery information from lorex until AFTER fedex had tried to deliver my package. No idea where £500+ of parcel is now. (Post reply)Funnily enough i contacted customer support after the order was placed as i did not receive any delivery information or an invoice. The next time I have to contact you will be for a refund.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
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