Review Time
Fack you *Un* Lucky Brand. You had a simply task. I ordered a pair of shorts in a specific size, color and style I expected it in that size. You failed to meet those basic three criteria. Wrong size, wrong color, wrong style... wrong company. Never ordering from you again and I'm telling everyone I meet to never order from you. This is the third time. Once is forgivable, twice is odd, three times and fack you.
Ordered 2 pairs of jeans on June 5th and it claimed to have shipped on June 6th. As of June 22nd they never showed up. Lucky would not refund my money until today (6/22), they kept insisting I wait until the 21st even though tracking never updated once from "Waiting for carrier pickup." I will not be ordering from Lucky again because I don't trust that I would receive what I ordered and I despise the fact that they held onto my money for almost a month before agreeing to give it back. They SHOULD replace my order and send it overnight, but at this point I'm just glad to be done with the whole ordeal and will be on the lookout for my refund.
I purchase a pair of sandals the bassie strap sandal and i wore them 3 times and they broke apart! i contacted lucky and they did not offer anything to make it right! for what i paid for the sandals, they should have lasted alot longer than 3 wears!! lucky sucks and they dont care. not lucky ever again.
Same as everyone else. We paid for expedited shipping and it took 2 weeks for part of the order to arrive. The tracking info was not correct. We ordered 9 items. 2 came in on time for the expedited cost but were the wrong item. the other 7 items arrived over a week later. When we opened the second package it was only 4 items. It should have been 7. We checked the packing list and the packing list had 4 items on it but it only matched 2 items. Also got some packing list for 7 pairs of kids roper boots to be sent via amazon which I do not believe lucky carries. I called customer service and they cannot issue a reshipment of missing items. You have to wait 10 days for a refund then reorder items you may or may not get. By far the most unorganized inept retailer I have ever ordered from.
Don’t shop at store 2502 at keystone Indiana or deal with customer service online. They processed my order since the size was not available in store. The store processed my order without repeating what I wanted the cost or the address. She said all done. I was like well what was the total cost and such. Come to find out I was charged full price and when I called her out on that she said when it comes in just bring it back to the store I’ll refund for the difference! Um NO! So she calls customer services to cancel the order and but can not give me any cancellation number or confirmation number but they sure as hell take your money in seconds. When I say I need something that says it’s being processed they get mad won’t call a manage and tell me they are the manage not yet can’t even tell me their store number when I’m on the phone with customer service. I. store was horrible and so wasn’t online customer service. They try to make you wait for 24 hours before a call back from a manager.
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Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.
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