Review Time
customer service is TERRIBLE ive had people hang up on me. Im always disappointed with their CS. It's almost as if they tell their reps to be rude. Im not kidding. They charge for shipping and returns which means you're wasting $18 on shipping if a pair of jeans don't work out. Seems like a poor choice if you want customers to venture out and try your clothing. I went out of my way to buy from their store rather than amazon recently and I should have just bought from amazon to get free returns. Im out $18 for trying on a pair of pants.
So I saw this great looking mock half zip men's top 100% cotton which is what I was searching for. Jumped online and it looked too good to be true, marked down from a retail $98 like 70%! I was skeptical but UPS dropped it off within just a few days and it was beyond my expectations, and I'm super fussy. Pretty much true to size as well. I'm feeling lucky here!
I'd give a 0 if I could. but do not buy from lucky brand clothing. They are a scam. They will take your money and send you what you did Not order and the shipment comes out of chicago, but they want you to send back to china which costs more than the product.Buyers beware!!!
Bought over three hundred dollars worth of jeans, tried to return two pair with a big hassle. Upon my request for a return of two pair of jeans with my receipt, under thirty days also my jeans had all tags and were never worn and I was in there computer system as well they would only give me a store credit. The two brothers that waited on me at the Burlington Mall store talked to each other in a foreign language about my return in front of me HOW RUDE CAN YOU GET!! My opinion shop somewhere else where you’re treated fairly and with respect. Called customer service three times and left my contact number without a return call after a month. GO ELSEWHERE!!
As others have said, Luckybrand.com has a horrible online return and/or price adjustment policy. I purchased 4 pairs of pants for $69.99 from the website approximately 4 weeks ago. Since then, those same pants have dropped in price from $69.99 to $27.99! I asked for a price adjustment and I was told that price adjustments have to be requested within 7 days of placing an order or 7 days of receiving an order. As a result, I consider myself to be out $168. But as a courtesy, they did offer me a 15% discount on my next purchase however, I let them know I would not be purchasing anything from them again!
I wish I could choose even less stars for my experience with lucky brand! The team is extremely unprofessional and incapable of reading the history of emails. A lot of lies and inability to provide any guidance correctly . Since September 2023 cannot get my money refunded , since November it’s claimed to be refunded shortly ! How much more can I wait for my money to be refunded ?! Unacceptable!
Echoing what others have said, the online return policy is ludicrous.I received a pair of jeans missing the belt loops. My choices were to pay to return the jeans, or visit the store in person to return. I realized too late that the Lucky store had closed. My option was to call them and negotiate a return via mail, which they refused.I elevated to a supervisor, Paula, who eventually agreed to issue an immediate refund if I sent photos.I did this, Paula responded, then someone else started emailing to start the process over from the beginning, saying they had to receive the faulty jeans before they would give the refund.Every email started with the same sentence, as if robots are running customer service.Needless to say, extremely frustrated. Although I've been a customer of Lucky for 20 years, I will not longer shop the brand due to the downturn in quality and service. Bye, Bye Lucky.
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Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.
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