Review Time
I recently purchased a blouse on the Lucky Brand website and it did not fit. I wanted to return it at a store but it was not allowed because I paid through PayPal. Really? As a result, I had to pay an extra $8.00 to ship it back which they took off my refund. I basically will get $13 refunded for a $34 purchase. That is ridiculous customer service. I just don't understand why I can't return to a store no matter what payment I used. I will not order from their website ever again!
The complaints on Trustpilot are accurate descriptions of the shopping experience with LuckyBrand.com. The shipping is slow, the return process doesn't function correctly, and emailing customer support is a waste of time. I recently purchased 2 different pairs of jean shorts and returned one. I was unable to request a refund on the website and had to ship the package at my own cost. This appears to be intentional given the amount of complaints about the issue on Trustpilot. It took LuckyBrand 2 weeks to process the return and they charged me an extra $8 for a shipping label they never even gave me! Email support stated, "Please note that if you use the included return label we have provided, $8 will be deducted from your refund for the return shipping costs." However, I was never issued a return label!So I had to call the hotline and argue for 15 minutes and provide my USPS tracking number in order to prove that I deserved a $8 refund for a label that I never received in the first place. It is taking another 48 hours for the $8 credit to process.Miserable experience. I will never shop here again.
Incompetent customer service representatives. Purchased a dress from Lucky Brand that arrived damaged. Representative emailed me a return label that was supposed to be free because of their error sending a damaged dress. A month later I received the refund and it was short $18.63. Called serval times and spoke to several representatives. I was told by their supervisor that they charge customers $10 for a label and $8.63 for shipping. They will have to put in a request to refund me the money. Their customer service representative are rude and don't have the skills to solve any problems. I will never shop with this company again.
Wrong order sent. Complete nightmare trying to return it. Was told a UPS mailer would be sent via email. Every day, same story for over two weeks. Finally paid for return shipping on our own expense. STILL haven't received refund. Company is just completely inept.
The Tshirts are awesome but the shipping and customer service are a cluster. Lost the package. 1 month, 20 emails, 2 people saying they reshipped it expedited (when they didn’t) and a thirty minute phone call later- I received most of my order. The clothes shipped to me 30 minutes from my house, and it took a month. From Walton, Ky to Union, Ky took a month.. I was offered a 25percent discount for my trouble, but then they forgot to even email that to me. Honestly, comical.
Do not buy from Lucky Brand! I should have read reviews before ordering as Lucky Brand has the lowest rating I’ve ever seen! This was worst purchase of my life. Sizes kept changing in my “bag” & when I finally received these incredibly expensive items, they were all incorrect sizes; too small. I even tried to contact them immediately after placing order, realizing errors showing on my screen, & was told they could not contact warehouse, nor could I & that warehouse does not check their messages. When I tried to return them using their on-line system, it states they are not eligible for return as I have not received them! I just spoke to staff & they confirmed they were delivered! Also, they don’t issue pre-paid return shipping labels. Said I had to wait for UPS to send me one; then it would take 8-10 days to process plus more time to get my refund. And I’m going to be charged $8.00 which is not stated any where! They call it “buyer’s remorse return”. (In the meantime, we have had excellent luck on all levels with GAP. Choose them!)
Ordered two tops online from Lucky Brand. One had seams with unfinished stitching. Much of it was not stitched at all. The other has loose stitching. I am getting the run around and finger pointing on a return label. They are blaming it on UPS but cannot prove it is in the queue at UPS and is not showing up on my UPS dashboard. Based on these reviews, I am debating whether or not to even send them back as a refund may never arrive. What a mess from a once terrific brand.
Was really excited to receive a jacket I ordered online, but after ordering it and waiting for awhile, received order cancelled email. Seriously? I was already planning my outfits lol needs to be more efficient. Shein has better customer service lol
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Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.
