luckybrand.com

SCAM- Don’t order from this company!!

SCAM- Don’t order from this company!!! Thought it was legit, they supposedly sent my package to “Anonymous” in another state and when I called their customer service they fished for information.

Date of experience: Nov 03, 2023

Complete trash

Complete trash. I’ve had my order canceled on three occasions with them saying all the items are out of stock and to check the website at a future date. Every item is listed on their webpage is listed as in stock for each order attempt. The customer service reps are obviously going off a script as I was called meggie by the rep in one of the emails. AI would do a better job at customer service than whatever outsourcing they are using. Completely worthless company.

Date of experience: Oct 26, 2023

Beware of Online Ordering

Ordering online is such a hassle. I was pleased to make my purchase and never received an order confirmation until 2 days later saying it was shipped. Shortly after receiving the shipping notification email, I received an email saying a few items were cancelled. I was very much confused because it had said it was shipped and I was billed the full amount. I reached out to customer service and they confirmed two items from my order have been cancelled. Their solution was to wait for that cancelled item to be in stock and purchase it once it is available...what?! They want me to spend more money on an item that was initially in stock yet got cancelled after I received A SHIPPING CONFIRMATION. I am beginning to become weary of this company. I have noticed, if I stand correct, the clothing is made in India...their customer service seems to be based in India and most of the customer service representatives have names that are native to India. This makes me also aware that scammers are huge in India...so beware. I am currently in contact with their representatives and looking for information to see what is really going on behind the scenes of this shady company and my order. I am truly dissatisfied with this company.

Date of experience: Oct 20, 2023

Absolutely the best clothing line

Absolutely the best clothing line. From panties and bras to jeans, if it says, "Lucky Brand", you can bet the s*** be Banging!! I'm an older, white hippie/gen X with an a** and every single time I try on a Lucky Brand jeans I lament, "where were you in 1983?" and then celebrate, because the jeans fit me like a glove, big butt, small waist and all! The bras and panties fit perfectly, give me lift without cutting into my flesh and look sexy. I'm lucky that Lucky Brand finally made it here, before I'm too old to enjoy it. I'm gonna be buried in it, head to toe, it's in my will.👍👍

Date of experience: Oct 04, 2023

Don’t expect help if you need it

Sent a return back properly that is now lost and has been in one location for three weeks (lost) the package is insured through them and they will not refund the lost item until they receive it to the location. They will not be getting the package ever as it is lost. Costs like this are built into your company and your shipping methods so just give me the refund.

Date of experience: Sep 29, 2023

Won't be ordering again

Won't be ordering again. They send you whatever size they have in stock, not what size your ordered. Waste of time and money. Happened twice in one week.

Date of experience: Aug 28, 2023

Worst customer service EVER!!!

Worst customer service I have EVER experienced. After sending me the wrong jeans 6 weeks ago, they are doing everything in their power not to provide a resolution. They keep blaming system errors and glitches. If they have been having system glitches for 6 weeks, then they need to fire their entire IT team. However, it seems as though something deeper is going on as I am seeing the same stories from various other people. It seems as though either Lucky Brand has been sold to some fly by the night company or they have outsourced their customer service and have been given the guidance to never ever do anything to actually provide a resolution to the customers who have been wronged.All I wanted was for them to send me the proper jeans that I ordered 6 weeks ago and to include a return label so that I can send back the pair that they mistakenly sent me, but they are refusing to do so.Lucky used to be a great brand, but after this experience I question if I will ever order from them again. There is a reason Lucky Brand has an F rating from the Better Business Bureau.

Date of experience: Aug 04, 2023

excellent service at your South Park Store

i went into your lucky brand jean store at South Park Mall ...i have never been in one of your stores..im a male and i use to buy my jeans at Guess..i didnt know what to buy so one of the clerks in the store named Shelia helped me and a friend i was with..she knew exactly what i needed, she was very friendly and knew her job well...the experience with her service was 5 star excellent..i wish all stores had a sales person like Shelia.

Date of experience: Jul 30, 2023

Worst customer Service ever

Date of experience: Jul 27, 2023

TOO MANY CANCELLED ORDERS

I have been trying to buy 4 pairs of jeans and a belt from this company through their website. I’ve tried this on 5 separate occasions, all of which have been cancelled by the company. When contacting them they claim that my billing address does not match the shipping address. Their representatives I had spoken with indicated they resolved the issue just for the order to be cancelled again. I tried 3 different cards and a debit, tried PayPall as well … hell I even cut-n-pasted my address directly from my CC company … and all were canceled. I don’t know if thier reps were competent in their job or lacked basic language skills but their accent was extremely difficult to understand.I’m tired of all these cancelled orders placed an order with Robin’s Jeans and had no problems.Lucky really needs to resolve this issue as they just lost a customer of 10+ years.

Date of experience: Jul 25, 2023