Review Time
I placed 2 orders in cyber Monday and when I placed the orders the only address you had on my file was a zip code and when I placed the orders there was no place to correct that. Your customer service couldn’t correct it either. They said it would have to ship to the zip code only, be returned, then I could place a new order. This is ridiculous and poor customer service! I’m truly disappointed in Lucky Brand for this antiquated policy.
I had to return something and I had to wait over a week AFTER my item was received to get a refund but since it wasn’t received in the warehouse yet I had to wait. Finally after a few more days we got a refund for HALF of my purchase! They don’t refund shipping AND they charge a RETURN FEE also!! Who does that??!! Not only that but the customer service was snotty too! It will be a cold day in hell before I EVER get anything from them again!!
I was sent the wrong size of multiple items, one of which had a hole, and the other was covered in one huge dust bunny from where it must have been dropped on the floor. How hard is it to send two of the same thing? And why would you send me the wrong color and cut of something with a hole in it!!! Lucky Jeans should be embarrassed. They wanted me to do all the leg work and send them back the garbage they sent me, lol!
Bought a 3 pack of mens cotton boxer briefs marked at 36$ Within hours of wearing they stretch and widen to the point where they hang as loose as boxer shorts. Very poor quality I haven’t even found in the cheapest no name brands. Apparently a cotton blend that lacks the spandex to keep the shape
I ordered 2 pair of pants, one jeans at 95% cotton, the other corduroy. They are both the same style (mid rise sweet boot). In spite of ordering exactly the same size for both, they are sized different. The jeans are a bit too long. They are also way more stretchy than another exactly the same pair of 95% cotton Lucky sweet boot jeans, which makes me believe the content is not accurate.On top of that, I swear I ordered the cords on sale but was charged full price. Unfortunately, I was 2 days outside their window for price adjustment, so they wouldn't change it, even though they are clearly on sale on the website. I'm sending up paying about $40 more. I realize I should have checked the charges earlier, but it's very bad customer service & they've now lost my business.
Horrible. Bought a pair of jeans that are too big. I could not do a return online and was required to email and they will "send a label." First label they sent did not work at UPS so I am out the time and gas for that trip. I reached out the them again, and was told now the label would cost me $8 versus the $7 for the other. They said they sent it 4 times (ironically never attached to the reply to me) and it has never been received. Do not purchase from them!
I would give a negative number if I could. I used to love Lucky Brand. I just purchased 2 fleece Lucky Brand throws at TJ MAXX. Got home... over 12 plastic securing tabs for one throw blanket!!!! This day and age when consumer consumption of plastic is forefront - this is outrageous. It even has the label OEKO-TEX. but then they throw all this ridiculous plastic on it. Is that because they think I'm going to steal it? C'mon Lucky.. you can be a lot better!
Horrible. I ordered two pairs of jeans online at 50% off. I received one pair and a t-shirt that I did not order. When I called to get it straightened out, they said I would need to send the t-shirt back and order the jeans again but would not receive the original discount. They would not make it right. DO NOT DO BUSINESS WITH THESE CROOKS.
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Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.
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