m6toll.co.uk

1.9
1.9 Based on 140 reviews

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Average Rating

1.9

/
5

140 Reviews

5 Star
20%
4 Star
1%
3 Star
3%
2 Star
2%
1 Star
73%

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Review Time

Jonathan Reed
Helpful Team During Breakdown

I broke down on the M6 toll and two representatives stopped to offer help, placing cones near my car while I awaited assistance. They were very friendly, ensured I had a drink, and made sure I was safe. They also logged the call and advised me to wait in a secure area for monitoring. Great service!

5
Date of experience: Dec 11, 2025
Maureen Parker
True Heroes!

I was stopped on the M6 Motorway Toll because my dashboard indicated a flat tire. I couldn't manage it myself due to the busy traffic. I called my breakdown service and alerted the highway team, who sent assistance. Two representatives arrived quickly, ensured I was okay, provided water, and let me wait in the cab while they checked my car. They were incredibly kind and reassuring, giving me helpful advice and getting me safely back on my way.

5
Date of experience: Dec 10, 2025
Gabe A.
Incredible Help from the Team

Two representatives saved me hours of waiting for roadside recovery after I broke down on the M6 toll by replacing my tire at no charge in just minutes. I'm very grateful for their help.

5
Date of experience: Dec 08, 2025
Cwichelm Taylor
Very Supportive and Understanding Service

Very supportive and understanding service, especially from a representative working remotely. They resolved my issue brilliantly. Thank you.

5
Date of experience: Dec 04, 2025
Lana
Incredibly Supportive Assistance

A representative was incredibly supportive and quickly resolved my payment query. They went above and beyond by sending a follow-up email the next day to confirm the actions taken. Thank you.

5
Date of experience: Dec 03, 2025
Tom Bell
TOTAL RIP OFF. Avoid.

I drove on the M6 Toll for the first time this weekend. I've just discovered that a journey of literally 10 minutes (10 miles) cost £8.40!!! Never again. Wow!

1
Date of experience: Nov 23, 2025
Breakdown assist

Help with breakdown

5
Date of experience: Nov 17, 2025
Mr Gary Leighton
Disgusting I was charged for travelling…

Disgusting I was charged for travelling through 2 zones when it was impossible to only travel through one zone, ie I entered the zone by mistake and took the first exit out of the zone and was charged for going through 2 zones, virtual theft

1
Date of experience: Nov 16, 2025
customer
Bad customer service. No humanity.

I unintentionally entered the M6 Toll during severe weather conditions. On that day, road visibility was significantly reduced due to heavy rain, and the road conditions made it difficult to identify signage clearly. As soon as I realised I had mistakenly entered the M6 Toll (T6), I exited at the next available junction (T5), which was only 4.7 miles from the entry point. Despite using only a very short section of the road, I was charged £13.50, which seems disproportionate to the distance travelled, especially given the circumstances and my immediate attempt to correct the error.I emailed the M6 Toll Customer Services Team and to plea my case to them but was met with "You went on our road, you pay", attitude. Very disappointing

1
Date of experience: Nov 14, 2025
customer
Great service

Had a payment query which was dealt with very fairly and efficiently by Collin and then Kay – thank you guys!

5
Date of experience: Nov 13, 2025

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