m6toll.co.uk

1.9
1.9 Based on 140 reviews

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Average Rating

1.9

/
5

140 Reviews

5 Star
20%
4 Star
1%
3 Star
3%
2 Star
2%
1 Star
73%

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Autumn Coleman
Two journeys on M6 toll in June and No…

Two journeys on M6 toll in June and No receipts online for ether of them. Can't claim on my expenses. I will try and call the customer care line, but looking at the reviews I don't hold out much hope in getting anywhere, Joke!

1
Date of experience: Jun 21, 2024
JB6
Double charged

I have an account and usually the barrier lifts when I approach. On Saturday 15th June as I approached it did not rise. I had to use my credit card instead. Checking my online account I can see I was debited £7.40 for the journey and £9.70 on the credit card. I called and spoke to them and they said the sensor doesn't work if someone either reverses in the lane or it senses a person in the lane. The person in front of me got out to tap his card as he couldn't reach. Even though I sent them my online account details with the £7.40 debit plus the £60 top up fee they collected and my credit card statement they insist it is just a pending payment. These people cannot read as the credit card statement clearly shows it is not in pending. In the line above the £9.70 fee there is a top up of £60 for my account. There is an entry in pending as well for a dentist which therefore shows the £9.70 has been charged to my account. How can you reason with people who are deaf and blind? Any ideas how I get the £9.70 back? All they seem to do is either ignore the online forms or send a cut and paste standard reply.

1
Date of experience: Jun 15, 2024
Disgusting they now don't give a…

Disgusting they now don't give a receipt, now takes longer trying to get the receipt than you save in time using the Toll.

1
Date of experience: Jun 03, 2024

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