Name: marksandspencer.ie
Telephone: 000000000
Rating: 1.9

Anne Wallace Guest

I ordered a dress by Sosander, it was £80. When it arrived it was stuffed into a plastic bag that wa

I ordered a dress by Sosander, it was £80. When it arrived it was stuffed into a plastic bag that was too small for it, subsequently the dress was creased to death. I sent it back without trying it on. If Marks and Spencer can't be bothered to send clothing well packed I can no longer be bothered buying from them.

Date of experience: Mar 10, 2026

Anne Wallace Guest

2 days ago

I ordered a dress by Sosander

I ordered a dress by Sosander, it was £80. When it arrived it was stuffed into a plastic bag that was too small for it, subsequently the dress was creased to death. I sent it back without trying it on. If Marks and Spencer can't be bothered to send clothing well packed I can no longer be bothered buying from them.

Date of experience: Mar 10, 2026

Janine Aron Guest

3 weeks ago

Very very disappointed

I ordered my partner valentines day roses almost 3 weeks ahead of time to be delivered on valentines day because I would be in hospital having surgery. They arrived late afternoon on the 14th. The flowers, 24 blush roses, we're squashed, some buds already dying and they never opened. They just wilted. Landed up throwing them 2 days after delivery. Absolutely shocking, disappointing and a rip off

Date of experience: Feb 14, 2026

Damian Curran Guest

1 month ago

Over charged in Chiswick store by 12.00…

Over charged in Chiswick store by 12.00 , no phone numbers for store since cyber attack , a customer representative in South Africa was rude and abrasive , I love the accent usually but this person was unhelpful, and when challenged terminated call , 1 hour to get there in rain and now another trip to store there and back . Totally disappointed shopped at that store for 30 years and know the lady on till and am friendly with her also , sad state of affairs really .

Date of experience: Feb 12, 2026

Mairead Guest

1 month ago

Marks & Spencer v.poor customer service

Am so disappointed with M&S customer service ( lack thereof) Ordered item online LAST MONTH. Was to be delivered to my local Applegreen Service Station. Received one notice of delay. No further updates/ communication. Not what I was expecting from M& S.

Date of experience: Feb 04, 2026

donna Guest

1 month ago

Tried to return 2 coats online but was…

Tried to return 2 coats online but was a day late as they had been sent to another company by mistake One staff member said yes other said no and closed conversation !! Years ago you didn’t need a receipt to get cash back

Date of experience: Jan 31, 2026

John White Guest

1 month ago

Marks and Spencer’s Jeans disasters

In the last two months I have purchased 3 pairs on men’s jeans from Marks and Spencers and all three have split. I don’t know what they are adding to their denim but whatever it is, it is not built to last beyond a few wears.

Date of experience: Jan 25, 2026

Steven Prentice Guest

1 month ago

Terrible food quality

Terrible food quality. Owned by shareholders, not a proper business and that certainly reflects on the overall quality and experience.

Date of experience: Jan 23, 2026

Bruce Lambert Guest

2 months ago

Several good experiences

I have made several purchases from M&S online recently.I collect from my local M&S store and bring back returns to the same store.I have had no problems with purchasing, communication or refunds at any time so I have to give 5 stars (while recently I have been giving 1 or 2 stars to some dreadful other companies)

Date of experience: Jan 12, 2026

Sean Corbett Guest

2 months ago

Rubbish Customer Service

I ordered a suit in the sale just after Christmas 2025, was told suit delivered 12/01/2026, Suit was not delivered to me, sent email and tried to phone impossible to get hold of anyone.