Review Time
Bev from fosse Park in Leicester was exceptional on Sunday.My husband & I went to purchase a suit for his Dad's funeral.We knew what we wanted but couldn't find his size, Bev was brilliant so helpful with different sizes, when checking website she found a jacket in stock, then located it for us. Thank you Bev, such a credit to the store.
Made an order on the 3rd. status awaiting dispatch, same status a week on, customer support said it would be delivered today no sign of it, further contact with customer support asked me to go to a MandS store to try and collect it despite requesting delivery on my order. Wasted several days so far trying to resolve this.
I bought the sausage rolls with mustard. They were inedible. Whoever made these must have fell over a 2 lb bag of salt and knocked it into the rolls. I don’t understand why these foods are not checked. If they are going to charge high prices sell better food.
I've never had any issues ordering from M&S to Ireland. The stuff always arrives quickly and I tend to avail of free shipping over a certain amount. Recently I had multiple returns to do and it's genuinely hassle-free at any checkout. They have lots of things online (eg I had ordered a Panache tankini) which are not available in the actual shops so I do this a lot.
I ordered an item online I had no problems with the ordering or delivery but what I have a problem with is being overcharged on exchange rate. The item cost £14 and I was charged €20 which was over €3 extra. I’m thinking of all the customers that have been overcharged probably on every item in the store. I will certainly be more aware of currency exchange rates in future.
Aftercare support for furniture has been terrible. My sofa has a broken leg, repaired by M&S twice and is broken again. I have spent far to long emailing for an acceptable resolution, even had compensation offered which was then withdrawn before I could accept it!! I have repeatedly asked to speak with a manager and none will return my call (email only to fob me off) . Such a shame when I have bought so much from M&S over the years.
Placed an order to be delivered to the Athlone branch. Picked the date on the calendar and was perfectly happy. On the order confirmation the date mentioned was not the same as the one I selected. Didn't worry because the date quoted would suit me.An email arrived on the due date that I selected telling me my order will be delayed a couple of days. Still no problem. Today I received an email they no longer have what I want in stock and will not be getting any more in and they are refunding my money that they had for over 10 days. It was a feeble response and it made it sound that I cancelled the order. This is a load of rubbish as they cancelled it. Never again will I spend money in M&S where I buy most of my food and clothes.
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