Review Time
As per other reviews. Have now tried many times to re- set password and keep being told it is wrong after doing correctly. Love the follow on comment advising not to try more than once in 24 hours as site traffic volume is high!! Might not be high if we could successfully complete the re- set. This is a daily frustration it seems. We have moved from a hacked site to an inaccessible website. Disappointing and frustrating and waste of valuable time. Please sort.
While I am happy to plod on and shop with the slow systems at present, this morning tried to sign in to my account and it won't let me in until I change my password. Changed password and keep saying user name and password is wrong. Customer service tells me that it is because everyone is doing the same thing and it will take time to work Why are they asking all at the same time if the system cannot cope. Husband can't sign in either unless he changes his password so we are both without our sparks.
Marks and Spencer in Carlisle city centre rest rooms immaculate! Well done to the lovely lady who looks after them. Don t know this ladies name, but she is always smiling and always approaches her work with a very high standard of care. Exceptionally clean and hygienic rest room a big thank you !
Very unpleasant Bra fitting experience. Booked in for a fit online . Was brought in by a trainee and didn't even measure right with the tape .never measured my bust or anything. Spend 35 mins in there absolutely sweating from the amount of bras that were brought to me ,none of them fitting right . If I moved my arms up any bit it lifted completely off of me . Every bra just kept getting worse and worse. In the end another lady joined her and they put me in an extremely tight fitting bra . It was so uncomfortable. Told them my breasts were barely able to get in and I was told was the best fit I was going to get. It was worst experience I've ever had having myself fitted . I did not buy the bra they tried to convince me was fine. I gave it back and left . It out my off going elsewhere for ages and I finally went to a different store yesterday (not a marks and spencers store ) and I was measured with a tape around my waist and bust with a lovely lady .she brought me in a size straight away and it fit like a glove. In and out no messing . Appalling service.
went to the Navan branch Tuesday 22nd April, found three items i really liked, took them to the counter to pay with my M&S gift cards, the not so pleasant member of staff rung them through the till, I gave him the gift cards then he tells me they are only accepting cash due to a cyber incident that occurred Saturday. Fair enough but M&S already have the money from the gift card surely they could have taken them?? not only that, when I asked why notices were not displayed informing customers of the issue , the not so pleasant staff member tells me I received an email.Well I for one don't check my emails every day but when i did I found the chairperson had sent email at 4.20 that day a tadge late in the day i think. What a complete waste of my time and shocking customer service all round, such a patronising email from them sent out [eventually] saying how important us customers are to them! Been a customer for a very long time, thank goodness M&S are just one of many high street shops and my so called valued custom can be taken elsewhere.
I have lived close to Marks & Spencer Sevenoaks for over 1 year now and I am of an ethnic background. Sometimes, I pop in for a last-minute purchase before close of day and I found that they sometimes give out free flowers. Which is a nice touch.Several times I have gone in during these periods and usually when there is an older lady at the self-service tills, she tends to distribute these flowers to her preferred customers, who are usually white folk. Today, the same thing happened, this older lady had initially helped me at my till and when i was about to leave, she went off to speak to a colleague and returned just as i left. It felt intentional and hurtful, like she didn't want me to get free flowers! The person behind me, of Chinese descent, also wasn't offered flowers. As I said, this wasn't the first time it had happened! Based on this and previous observations, my conclusion was, it is the culture in this store. The younger staff seem nice and friendly. Just want to say to these ladies, treat people just like you would like to be treated! I decided to write about this publicly because I wouldn't want other people like me experiencing the same treatment and hope this culture will change! These ladies put shame to this store!
Poor serviceBra Fit Very bad service assistant unhelpful to the point if being rude and intimidating.Changing room to far to small and tatty not the usual purpose designed I have experienced previously.M&S have moved the ladies underware department down a floor and are using the changing general changing rooms which is not appropriate they are also quite a distance away I pointed this out and assistant admitted was a waste of time for staff and coustomer.Assistant was not available when I arrived for my pre booked appointment causing a delay while staff arranged for her attend. Very unpleasant experience.
On 31st March I made a purchase, for collection at Grafton Street Marks & Spencers on 7th April. On 7th April I got an email to tell me the order was delayed and was to be collected by 13th April. Today I emailed to see what was happening and was told the products aren't in stock and I'm getting a refund.So - if the Irish M&S website tells you something is in stock, that doesn't mean it's actually in stock. And they won't bother letting you know that it's not in stock until you chase them up two weeks later.
So I bought 2 pairs of leggings online for 25 euro each collected them in Dundrum yesterday and they were marked 17 50 sterling each.Price converter showed 21 euro each so I was charged 8 euro extra for these items.We are being ripped off here when everything convets to euro so disappointed.
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