Review Time
ordered 24th August,told on 25th item on way and will be with you no later than 30th.Item not arrived on 31st, email saying sorry trouble with courier. tracking says courier waiting to receive item.NEVER WILL I USE M&S ONLINE AGAIN >THEY ARE RUBBISH
I purchased a few items from M&S AlnwickMy Wife's Father is 90 years old and My Wife was about to visit and take a hot meal I purchased the following 2x Mash Potato1x Steak Chunks 1x Carrot Crush 1x PeasMy Wife was preparing the food and went to transfer the mash in to a foil dish to take to her Father The mash was disgusting On opening the plastic sleeve it was swimming in a pool of water Both tubs of mash were the same The mash was watery and when stirred it was like cold tapioca This mash either was in the process of defrosting or the fridge was broken May I add this is not the first time this has happened We purchased the same mash from the Newcastle store a while back and the same happened The storage of this product needs to be questioned It is obviously frozen in bulk then defrosted before appearing on the shelf What ever the cause it needs investigating The product was disgusting
Tried to change two tee shirts from my usual size 10 to a size 12. I had no receipt, but proof of payment on a bank statement. I didn't want a refund, just replacements to the larger size. This was REFUSED because of the ongoing issues with the CYBER attack back in April. I thought this had all been resol;ved??I was then told I had only 30 days to get the exchange but they didint seem tio understand the dalay was DOWN TO THEM. An exchange could perhaps been arranged if it had been referred to a superviser by the cashier, but by then we were fed up with the continual refusal and walked off. Not good customer relations.
Ordered flowers on 12th Aug for delivery 16th. It was for an important birthday, and they never arrived. Then two days after, I get notified I'll be refunded. No apology, no goodwill, not even an email to say sorry. Thanks for ruining a special day for us. I'll be taking my buissness elsewhere in future. They used to be so reliable.
Very impressed with the summer season ladies clothing. Lovely soft cottons fabric wash well and look great . Blouses and skirts Also the cashmere jumpers great value can’t stop looking on the website. Just purchased a pair of suede loafers very comfortable reasonably priced. I am a fan
Recent experience. Disappointed that They have stopped the credit card where no monthly fee is involved. Disappointed that I had to pay for online delivery, used to have goods delivered to local M&S. hugely disappointed that there isn’t a cafe in Birmingham to use my coffee vouchers. In fact the only place around my area is Ventura Park. So I can’t use them as I hardly go there
Why is it that any bra size above an G cup and the occasional H is sold instores but anything above a G is online only? Marks themselves dont make them, so that is a why not ? but also why is Marks bras and clothes in general so badly sized?. Products not made in Great Britain anymore, could be the reason. Back to bras tho- its branded bras that are only available in more inclusive sizes and all are online? Dreadful that a British Retail institution is now like Primark in quality.
Shaving set poor quality:Apothecary Shaving soap in stainless steel bowl.The bowl is very solid, just a pity the soap is not usable at all, minimal foam produced that dries out on face within 10 seconds. This is not shaving soap but some nasty cheap Chinese chemical concoction. A razor applied to face after using this soap will not slide. It's easy to get shaving soap that works loads of Italian or Turkish products available for little money. Why has this rubbish been sold by M&S, clearly not tested and zero quality control , so why pay the premium price.As for the brush supplied with the set, it is nasty and mean, with not sufficient bristles and they are a bit harsh. I am an experienced wett shaver and all of this M&S product is below the quality I normally get for not a big price.
Claim your business profile now and gain access to all features and respond to customer reviews.
