Review Time
My friend went into marks for me he spoke to a person who was in the bakery where the packets of fudge was this person just pointed and said its over there so he wasn't happy as he was told that's the only one they do so he paid £5 he said to me how much do you think it cost so I ended up driving back into town I used to work at marks not on food I went straight to the fudge in a bag so I asked for a manager we were given a refund as we had the recipt we looked for the person who just pointed and was told they had gone turns out it was the store manager who couldn't be bothered to take the customer to the fudge and word must of got word as she turned up and was told he asked her for bags of fudge she even said to that's all they do WRONG they do bags that are alot cheaper than what she pointed to what a rubbish service marks have gone down of the store manager takes that attitude normal staff have no hope come on you being the store manager you should know what product marks sells you have let marks down shame on you very un happy no wonder it's really gone down hill I'm just glad I no longer work there RUBBISH service I am saying this so it doesn't happen again to anyone else
I initially purchased a pair of Boyfriend Ankle Graze Jeans from Marks and Spencer in Salisbury priced at £39.50 and when I tried them on at home found that one leg of the jeans was longer than the other. I took them back to Marks and Spencer in Bath for an exchange. I tried this second pair of Boyfriend Ankle Graze on in the shop and discovered a similar issue. I had a refund. I then tried again by ordering on line and received a third pair of Boyfriend Ankle Graze Jeans. I tried these on and guess what, the legs of the jeans were again different lengths. Every pair of Boyfriend Ankle Graze Jeans have had one leg longer than the other.2 pairs from different stores and one pair on line.....I am very disappointed and angry that these jeans have passed quality control and been allowed to be continually sold in your stores as well as on line to a once very loyal customer.I would definitely NOT recommend Marks and Spencer Boyfriend Ankle Graze jeans.
Marks and Spencer food hall at Vanguard shopping centre York has some lovely food but at premium prices. I have however been caught out several times by short use by dates on produce. It is clear the staff are instructed to put the shortest dates at the front and some are very short indeed. I draw the line however at picking up a loaf of sliced bread whose use by date was the actual date of purchase. I have both the loaf and the receipt as evidence. I think this is taking placement of short use by date items to an unacceptable extreme. Technically not out of date and therefore probably legal, but a sharp practice none the less.
Two gripes< i shop in Watford's Marks & Spencer, but this review is not specific to this branch, it is more about their supply chains. I understand why practically all of M&S kitchenware is made in China, it is cheap i suppose but I wont buy any of these goods for the very reason of country of origin.And how on earth is it that fresh fruit and vegetables are imported from the Netherlands. There are always conference pears on sale that taste like cucumbers yes , i do know that pears ripen in this country around September but surely M&S can do better than this. The South African pears are delicious (mostly). Then horrible Netherlands cucumbers in abundance all summer long - completely tasteless. and yet only the occasional one grown in Kent. Red Desiree potatoes, also from the Netherlands, that taste of turnips - yes, there is plenty of choice in potatoes - so why buy these. Have the shareholders of M&S ever eaten these tasteless items? Of course once tasted, never to buy again. M&S should be leading the way in buying British veg and fruit every time. Jacky Fitzgerald, Watford
I ordered x3 fruit baskets and only 1 arrived. I found trying to get through to talk someone from Marks and Spencer’s very stressful. The phone number they put out , is always engaged. You would think with technology today would make this process a lot easier. So for this reason I won’t be making any more online purchases….
Still waiting to hear from Marks & Spencer’s optician in oxfordshire to call. Complained in December about the poor quality of both mine and my husbands glasses, we are unable to wear them despite paying upfront a ridiculous amount of money for poor quality glasses, terribly disappointed, however, looking at the reviews it’s not surprising.
I had cause to phone M & S customer support today. It is not a pleasant experience! The initial greeting is most unwelcoming - telling you immediately that this support is only for those who do not use their digital service. I do use that service, and have done so for a long time, but wanted to speak to a human being - just for once. Not only do they discourage such a contact, but - far worse - for those who do not, or cannot, use the digital service, the message seems to be that they are a bit of a nuisance. All very intimidating. Could they not adopt a more welcoming, helpful tone?I must add that the actual agent was fine when I got through. It's the M & S company attitude that needs rectifying. I haven't heard anything from them since the Cyber attack. No email update (promised to all online customers). And no Rewards (the envelope addressed to me contained my husband's Rewards, the envelope addressed to my husband contained those of a stranger). I know that M & S are focused on their company's recovery after the cyber attack but could they not spare a thought too for their customers' concerns?
I wa trying to pay for my purchases using self service tills, there was a huge queue for the one manned till. I was trying to use a gift voucher but it would'nt scan and when I inputted the number the till decided to reboot itself. I tried again on a different till, same result. I tried unsuccessfully to get help from a staff member. In the end I gave up and abandoned my purchases. I won't be visiting M&S again anytime soon.
I have great sympathy for them generally but very disappointed they didnt make sure they had top notch IT systems so have put the public at risk for that whilst chasing more profits. I am really disappointed that the stores are still very poorly stocked despite them saying they will have ranges instore for those who normally shop online. I usually have to shop online as I have mobility issues at the moment but was able to get assistance to take me to a store today but the ranges and size options out were dire and I left empty handed. I shall be going elsewhere for my summer wardrobe.
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